Amazon Complaints

Amazon Complaints, Customer Care, Reviews, Customer Care Toll Free Number Email ID Contact Details

Amazon.in is the biggest retailer in India. It has millions of customers.

It is natural for Amazon India to face a barrage of complaints from irate customers.

In order to resolve these complaints and grievances in a satisfactory manner, Amazon India has a full fledged customer care center which attends to consumer complaints on a 24×7 basis.

Most customers ask where to file a complaint against Amazon India. They also want to know how to file such a complaint and how long it takes for the complaint to be resolved.

Types of complaints that can be filed against Amazon.in

Generally, complaints are filed against Amazon India relating to non-delivery or order or late delivery of order.

Complaints are also filed relating to the delivery of the wrong product or defective product.

There are also grievances about non-refund of amounts paid that can be complained against.

  1. non-delivery or order
  2. late delivery of order
  3. delivery of wrong product
  4. delivery of defective product
  5. non-refund of amounts paid

How to file a complaint

Amazon India has a simple and effective mechanism by which customer can contact it and raise a complaint.

Under the ‘HELP’ tab, there is a link for Customer Service.

amazon india customer care number 1800

That link makes available the following links:

Customer Service

  • Track Your Package
  • Track by SMS
  • About Our Returns Policies
  • Order Gift Cards
  • Contact Us

Clicking the ‘Contact Us’ will open another page which offers the ability to select the particulars of the order for which there is a complaint.

amazon complaints

The customer can thereafter request a call back by phone or contact via chat or email.

Clicking the email button will send an email to the customer care department.

amazon customer care number

amazon india complaints

Amazon India Customer Care Email cs-reply@amazon.in
amazon india customer care number 1800-419-7355 (Toll free)
Address in Mumbai R 847, MIDC Industrial Area, Rabale, Navi Mumbai, Maharashtra 400701
Address in Bangalore Amazon World Trade Center – Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India
Registered office Registered Office Address: Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055
Phone: 087078 51216
Fax:
Email: cs-reply@amazon.in
Twitter @AmazonHelp
Facebook Amazon India

The Customer Care Email is cs-reply@amazon.in

The customer care number is 1800-419-7355 (Toll free)

The Toll Free Telephone Number can be used to lodge complaints of any type.

Procedure to file a consumer Complaint in Consumer Forum

If a customer is not satisfied that his complaint has been satisfactorily addressed even by the appellate authority, he may file a consumer complaint before the Consumer Court or Consumer Forum.

The complaint has to be filed in the district consumer forum of the city. The complaint should contain the following information:

(i) The name, description and address of the complainant.

(ii) The name, description and address of the opposite party or parties, as the case may be as for as they can be ascertained.

(iii) The facts relating to complaint and when and where it arose.

(iv) Documents in support of the facts contained in the complaint.

(v) The relief sought.

The complaint should be signed by the complainant or his authorized agent. The Complaint has to be filed within two years from the date on which the cause of action has arisen.

Complaints already filed

A large number of complaints have already been filed against Amazon India for deficiency in service. However, the Company has a reputation of speedily resolving all complaints in a time bound manner.

Wrong product delivered. Now not refunding my money nor replacing the product.

Name of Complainant Ojas Sawhney
Date of ComplaintJuly 3, 2021
Name(s) of companies complained against , ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Dear consumer court, Please help me, Order Number – 403-6764792-1497927 Order date – 20th Jun 2021 Order total – Rs 24999.00 Product- OnePlus Nord CE 5G (Charcoal Ink, 8 GB RAM, 128 GB Storage). Payment – Net Banking. I have received the wrong product inside the box. I complained to customer care for which every […]

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Wrong product delivered. Now not refunding my money.

Name of Complainant Nagmani
Date of ComplaintJuly 13, 2020
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Dear consumer court, Please help me, Order ID- 404-0053084-8892349 Order date- 29Jan 2020 Order total- Rs 4049.00 Product- Asic’s men’s blaze nova coral basketball shoes. Payment- Via Debit card. I had received the wrong product inside the box. I complaint to customer care for which they form a queries for inspection. In which they found […]

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Amazon – Complaint on NO action on a fraudulent purchase – 2 months

Name of Complainant Sanjeeta Das
Date of ComplaintOctober 22, 2019
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Dear Consumer court, Please help me, I had ordered a Redmi note 7 pro on : 25th Aug, 2019 The order ID is : 406-1149879-6250754 The mode of payment at the time of order was through EMI but the seller called and told that the EMI has been cancelled from the bank’s side and asked me […]

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Amazon India

Name of Complainant vivek kumar
Date of ComplaintAugust 20, 2018
Name(s) of companies complained against ,
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

Booked 3 rakhi set with thali throuh amazon but they had provided rakhi set with thermocall thali Amazon India was last modified: October 21st, 2018 by Consumer Court

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Amazon is not refunding money for the returned product, please save me from fraud

Name of Complainant Ankit Jindal
Date of ComplaintAugust 4, 2018
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Dear Consumer court, Please help me, I returned a product to Amazon, on 30 June 2018. order no: 408-2003043-6059565. After that Amazon started making stories, your refund is in process Etc Etc! on 12 July 2018 Amazon provided me refference number or transaction id which is : 818115253776, amazon said me to contact my bank […]

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After done the EMI payment of my mobile I am not receive my mobile from amazon and the courier person are lying customer reject the package

Name of Complainant Saba khan
Date of ComplaintJuly 29, 2018
Name(s) of companies complained against ,
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link

Check out @humanrights2008’s Tweet: https://twitter.com/humanrights2008/status/1022769484824637440?s=09 This is the link I do the complain to Amazon.in at Twitter id and Instagram also After done the EMI payment of my mobile I am not receive my mobile from amazon and the courier person are lying customer reject the package was last modified: July 29th, 2018 by Consumer […]

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Amazon India cancelled my order due to pricing error.

Name of Complainant Sohan Surshetwar
Date of ComplaintJuly 19, 2018
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have order a saree from amazon india,i also got email you have successfully placed order  and ur order will be delivered within t4 to 5 days .but after some time i got another mail that your order has been cancelled due to seller s price error. Amazon India cancelled my order due to pricing […]

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Complaint Reg No refund from amazon india

Name of Complainant Mansum borkakoty
Date of ComplaintJuly 16, 2018
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Sir its being 1 and a half month ,i didnt got my refund of rs 9998 from amazon. I have called more than 32 times to amazon cs and also send them many mails. After some days amazon india sends me a mail that they had transferred the refund to some sbi account. I called […]

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got Amazon refund

Name of Complainant Mansum borkakoyu
Date of ComplaintJuly 16, 2018
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Myself is mr mansum borkakoty got my refund back from amazon today so there is no complaint against them.thanks got Amazon refund was last modified: July 16th, 2018 by Consumer Court

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Amazon Complaint: Refund not processed

Name of Complainant Mansum borkakoty
Date of ComplaintJuly 3, 2018
Name(s) of companies complained against ,
Category of complaint Banking
Permanent link of complaint Right click to copy link

Dear sir this is to bring the fact to your kind notice that i had brought a redmi y2 phone(order code 408-500958-0460305)from amazon india which cost me around Rs 9998.00.I returned the product on the very next they but till now i didnt got any refund from amazone. when i tried to contact them they […]

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