Zomato Complaints

Zomato is well aware of the fact that as a restaurant and food supplier, it will have a number of complaints from irate customers.

This is why a special section has been demarcated in the website for dealing with Zomato complaints.

In fact, there is an entire article dealing with How To Handle Customer Complaints in which Zomato has advised restaurateurs to acknowledge the complaint or problem and take steps to address it immediately.

Zomato complaints

 




Customer care

There are a number of ways of reaching Zomato’s customer care department.

(i) via twitter

The fastest is through twitter through their official handles @Zomato and @zomatocare.

(ii) via chat

The Zomato app enables the customer to chat live with the customer care staff

The chat functionality is in the account section of the zomato order app.

Normally, the customer care takes the problem seriously and follows it up with the restaurant and ensures that the customer’s grievance is resolved.

(iii) via website

Zomato has a dedicated feedback section in its website which can be used to file complaints and offer suggestions.

(iv) via telephone

Zomato’s customer care number is +91 011 30806376

(v) via postal address

Zomato’s address is:

139-P, Sector 44
Gurgaon/ Gurugram
Haryana
India – 122002

According to the official website, written communication can be sent to the following addresses:

For Users residing in the United States:

Grievance Redressal Officer
Zomato USA, LLC
601 S. Cedar Street, Suite 111
Charlotte, NC 28202
Email address: legal@zomato.com

For Users residing outside the United States:

Ms. Anushree Bhog
Grievance Redressal Officer
Zomato Media Private Limited
22nd Floor, One Horizon Centre,
Golf Course Road, DLF Phase V, Gurgaon, Haryana – 122003
Email address: legal@zomato.com

Zomato customer care number

 




Zomato : a big cheater in the name of food services

Name of Complainant Rocky
Date of ComplaintNovember 7, 2018
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

This complaint is regarding the open robbery of zomato team( thugs of Hindustan) from top to bottom .I ordered food from zomato on 30 October, order I’d 1664334661..once I order food for lunch, I got a msg your order will be delivered in 47 min, but after 37 min I got a msg that order […]

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Zomato Complaint Reg Invalid cancellation charges

Name of Complainant B M Shah
Date of ComplaintOctober 23, 2018
Name(s) of companies complained against ,
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I had a prepaid order from zomato 1603995919 on 19 oct 2018. I was given estimated delivery time of 12:25 pm. At around 12:50 pm i realised there was a miss call from delivery boy pankanj parmar. I called back and requested to deliver my order and he refused. The customer support said he was […]

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Zomato Didn’t deliver my order and deducted my money

Name of Complainant Mohd Sajjad
Date of ComplaintOctober 19, 2018
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had ordered from burger king through Zomato.com, they accepted my order and debited my money, now  after 50 mint now they are saying , they cannot fulfill my order, and refused to return my money!! They are simply looting people!! Strict action should be taken! Zomato Didn’t deliver my order and deducted my money […]

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Incorrect order received

Name of Complainant pritika jalan
Date of ComplaintOctober 17, 2018
Name(s) of companies complained against ,
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I ordered vegetarian food as I am pure vegetarian. And today was the auspecious occasion of durga puja asthami. Chicken was delivered instead of broccoli. I unknowingly took a bite. I instantly felt that it is chicken. One thing cant be ignored that I am a pregnant lady and have been continously vomiting after having […]

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Zomato does not have a order cancellation feature and neither provides a chat copy

Name of Complainant Ramcharan Aneladasu
Date of ComplaintOctober 15, 2018
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Zomato order:1311941246, this order was delivered late and because of it i was late to my office, when i thought its too late and to cancel the order. They said there is no cancellation option. Further, when i asked them to provide me that chat copy, they said they do not have that feature either. […]

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An order placed through zomato

Name of Complainant Amrita Chattopadhyay
Date of ComplaintOctober 11, 2018
Name(s) of companies complained against ,
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I am Amrita Chatterjee and I am residing at Avishikta 1 . I had placed an order to a resturant called Greedy owl this afternoon at 1:40 pm and the delivery executive was named deepanjan and thereafter it was delayed and when I called the way the man spoke to me was abhorrent and annoying […]

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regarding cancelling of my order by zomato

Name of Complainant havyakasturi
Date of ComplaintOctober 7, 2018
Name(s) of companies complained against ,
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I have ordered veg biryani and coke with order id 1425361837 with phn num 9849899107 I got a meesgaege that order was confirmed but after half n hour it was declined and they are saying order was cancelled im very hunger at that time.i ned to file a case against them regarding cancelling of my […]

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Zomato is not refunding my money

Name of Complainant Shasheekant mogre
Date of ComplaintOctober 2, 2018
Name(s) of companies complained against ,
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I ordered food using zomato but it was not delivered I cancelled the order and they are not giving my money back and no one responses on their customers support chat. Zomato is not refunding my money was last modified: October 17th, 2018 by Consumer Court

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zomato app will deduct my amount

Name of Complainant s.naveen
Date of ComplaintOctober 1, 2018
Name(s) of companies complained against ,
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I had ordered a food in zomato app,but that restaurant was not confirmed my order,but the amount will be deducted in my bank account. still my money is not refund to my account. This is 3rd time I will face that same issue. zomato app will deduct my amount was last modified: October 17th, 2018 […]

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