| Name of Complainant | |
| Date of Complaint | November 7, 2018 |
| Name(s) of companies complained against | zomato, Zomato Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This complaint is regarding the open robbery of zomato team( thugs of Hindustan) from top to bottom .I ordered food from zomato on 30 October, order I’d 1664334661..once I order food for lunch, I got a msg your order will be delivered in 47 min, but after 37 min I got a msg that order was cancelled because your phone was unreachable, I immediately called the delivery boy Mr.Rajesh Kumar
.. he said you were not at your home and phone was unreachable..but here delivery boy caught red handed beacause i was at home at that time ..then I called to owner of 3 times Priya panchwati, shahdara ..that zomato delivery boy has not delievered the order
.but no response, then I chat with zomato cc name Ritika and escalate to order@zomato.com and all are the same team .please ask the zomato team to send a proof of call log and send a screen shot if they have called me
..they are not refunding 180 amount..its a matter of cheating ..swiggy is much better than zomato
..customer beware of zomato they are simply looting people and not refunding amount and taking hard money of innocent customers day by day .please take strict action against such fraud services..Indian govt must ban zomato
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Hi mam
The same thing happen with me also…Did you able to get your amount back or still waiting for it.
I think we should act on this issues with zomato
I think customers should also start realizing that they are not the king. Customers should also realize their mistakes, Being a customer of Zomato, I never faced any problem that was from Zomato’s end and even it was, they handled it very fairly. If a customer is not attending calls whom will the delivery partner deliver the food? A delivery partner once told me that an order has been canceled and I am going back to the restaurant now to return the food as per their policy. Zomato do holds all the call logs and call recordings. Fairly speaking as a customer of Zomato, they have been good in their service but Zomato should start complaining against their customers who cancel their food deliberately even when the delivery partner is standing at the customer’s location to deliver the food. It leads to food wastage, resource wastage, and the delivery partner wasting its energy and petrol reaching the location of the customer, and then the customer requested the customer support of zomato to cancel the order saying that I am sorry I am not at my location. This is a big scam from the customer side then to waste resources of our country. The delivery partner will get paid for it from Zomato but what about Zomato then? They served their customer and in return got a sorry message from the customer side only? I personally saw my next-door they ordered food from Zomato and when the delivery partner came to their door they said we did order for our guests but guests are not coming now so they asked the customer support to cancel the order as it was on COD. Customers loot Zomato in many ways. Fake claiming the refunds and whatnot. If Zomato does a mistake it is not that big that they can not provide solution for that, they do provide solutions but the customers only know to critisize because we customers think that we are king. Yes, we are but kings are fair and they do not claim fake refunds and also they do not make mistakes of not attending calls or providing unreachable numbers. There is still a lot to say but we should think ourselves. we as customers should also accept our mistakes. We sometimes start bursting out customer support agents without any reason. Should they file a case on us or start trolling us on social media tagging that this person came for a refund by fake claiming? Please, humans, rise.