Zomato is well aware of the fact that as a restaurant and food supplier, it will have a number of complaints from irate customers.

This is why a special section has been demarcated in the website for dealing with Zomato complaints.

In fact, there is an entire article dealing with How To Handle Customer Complaints in which Zomato has advised restaurateurs to acknowledge the complaint or problem and take steps to address it immediately.

Customer care

There are a number of ways of reaching Zomato’s customer care department.

(i) via twitter

The fastest is through twitter through their official handles @Zomato and @zomatocare.

@ZomatoIN – Worst Customer Service ever. Even after applying promo code the Full Amount gets deducted from Bank, and Zomato Chat Support gives you sympathy and future promises for better service. On the very First Order if you receive worst service how can you expect for future ?

— Hemang (@Hemang81531342) October 17, 2018

Shame on u @ZomatoIN @ZomatoIN this is how you guys give support. I am asking all my employees to stop using your app. #shame #shame https://t.co/m0K1owz7RA

— Sri Sai Productions (@srisaiprod) October 17, 2018

@Zomato what the fuck is wrong with your service, waiting for my food for past 4 https://t.co/HBEidLaUgb response from your customer care, no one picking https://t.co/M7VX5MWAv5 also deducted.#PatcheticZomato

— Shubham Goyal (@CodeGoyal) October 17, 2018

Seems really odd, please help me out with the order id so that we can get this checked and reach out. -Akki

— Zomato Care (@zomatocare) October 17, 2018

(ii) via chat

The Zomato app enables the customer to chat live with the customer care staff

The chat functionality is in the account section of the zomato order app.

Normally, the customer care takes the problem seriously and follows it up with the restaurant and ensures that the customer’s grievance is resolved.

(iii) via website

Zomato has a dedicated feedback section in its website which can be used to file complaints and offer suggestions.

(iv) via telephone

Zomato’s customer care number is +91 011 30806376

(v) via postal address

Zomato’s address is:

139-P, Sector 44
Gurgaon/ Gurugram
Haryana
India – 122002

According to the official website, written communication can be sent to the following addresses:

For Users residing in the United States:

Grievance Redressal Officer
Zomato USA, LLC
601 S. Cedar Street, Suite 111
Charlotte, NC 28202
Email address: legal@zomato.com

For Users residing outside the United States:

Ms. Anushree Bhog
Grievance Redressal Officer
Zomato Media Private Limited
22nd Floor, One Horizon Centre,
Golf Course Road, DLF Phase V, Gurgaon, Haryana – 122003
Email address: legal@zomato.com