Vodafone Complaints

Vodafone Complaints, Customer Care, Reviews, Customer Care Toll Free Number Email ID Contact Details

Most customers of Vodafone ask where to file a complaint against Vodafone. They also want to know how to file such a complaint and how long it takes for the complaint to be resolved.

Types of complaints that can be filed against Vodafone

Vodafone permits complaints to be filed on its website with regard to several problems relating to Bill complaints, Recharge Online, Pay bill Online, Vodafone Network Coverage, Telemarketing Registration, DND Registration, DND Complaints, NDNC registry and other issues.

A large number of issues can be complained against with respect to the services provided by Vodafone such as New voice connection, New data connection, Tariff plan/promotion offer, Data plans, Activation/Deactivation of services, Duplicate Bill, DND Service, Change of company, Network voice issues, Network data issues, Tariff plan/promotion offer, Billing related, Vodafone caller tunes app, myVodafone app, Vodafone website etc.

Vodafone Complaints

 

Complaint number

Vodafone has provided a Toll Free Telephone Number which can be used to lodge complaints of any type including service activation /deactivation and tariff change requests.

The number of Vodafone Care is +91 9820098200 from any phone or 199 (chargeable at 50p for 3 mins for agent access) from the Vodafone mobile phone

Vodafone Care can also be accessed at 198 (toll free) on a 24 X 7 basis.

DND complaint registration

Vodafone has a separate page for DND complaint registration in accordance with the rules and regulations specified by TRAI. In this, the user has to provide the Tele Marketer Number or Header and also state whether there has been unsolicited commercial communication. A short note can be given within 120 characters about the SMS or Call details received by the user from the Telemarketer. The date of receiving the SMS from the Tele Marketer also has to be specified.

Information has also to be provided of the services for which the user has received promotional message such as Banking / Insurance / Financial Products / Credit cards, Real Estate, Education, Health, Consumer goods and automobiles, Communication / Broadcasting / Entertainment / IT, Tourism and Leisure etc.

E-Mail address

The email address is vodafonecare.mum@vodafone.com

Vodafone head office address

Vodafone India Limited
(CIN No: U32200MH1992PLC119108),
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059.

Vodafone India headquarters address

Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai – 400 013
India
+91 22 71715000 +91 22 24963645

Circle head office

Vodafone India Limited
(CIN No: U32200MH1992PLC119108),
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059.

See How to file consumer complaint against PayTM

Twitter

Vodafone support is also active on twitter on the handle @VodafoneIN

Nodal officer for escalating complaints

Vodafone has appointed a Nodal Officer to whom complaints can be escalated. The Nodal Officer can be contacted anytime from Monday to Friday, between 9:30 am and 6:00 pm. The customer has to have the complaint docket number (the unique complaint number given when the complaint is registered complaint at Vodafone Care)

Escalation of complaints can be done by contacting the nodal officer.

Name: Ms. V Rodricks
Address: Vodafone India Limited. 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059, India.
Phone: 9820015032
Fax: +912266661200
Email: nodal.mum@vodafone.com

See Guide: Snapdeal How To File Consumer Complaints

Appellate authority for filing complaints

Vodafone customers who are not satisfied with the level of customer service can file an appeal to the Appellate Authority with the complaint docket number.

The unique complaint number is sent by post when the complaint is registered with Vodafone Care.

Name:

Ms. Yael Dsouza

Designation:

GM – Customer Service

Address:

Vodafone India Limited (CIN No: U32200MH1992PLC119108), 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059.

Phone:

+91 9820015713

Fax:

+912266661200

Email:

Appellate.mum@vodafone.com

The appeal to the Appellate Authority has to be:

(i) Filed within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.

(ii) The appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store

(iii) The complaint docket number must be provided while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.

(iv) The docket number of the appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

The resolution time of the complaint by the appellate authority along with the appeal docket number will be sent on SMS.

Procedure to file a consumer Complaint against Vodafone India in Consumer Forum

If a customer is not satisfied that his complaint has been satisfactorily addressed even by the appellate authority, he may file a consumer complaint before the Consumer Court or Consumer Forum.

The complaint has to be filed in the district consumer forum of the city. The complaint should contain the following information:

(i) The name, description and address of the complainant.

(ii) The name, description and address of the opposite party or parties, as the case may be as for as they can be ascertained.

(iii) The facts relating to complaint and when and where it arose.

(iv) Documents in support of the facts contained in the complaint.

(v) The relief sought.

The complaint should be signed by the complainant or his authorized agent. The Complaint has to be filed within two years from the date on which the cause of action has arisen.

Complaints filed against Vodafone

A large number of complaints have been filed against Vodafone for deficiency in service. However, Vodafone has a reputation of speedily resolving all complaints in a time bound manner.

 

Network failure every time (Vodaphone)

Posted on January 12, 2018
Name of Complainant Vaibhav D Landage
Date of Complaint January 12, 2018
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

मी 449 रु. चा recharge केला होता । 3/4 दिवसांपूर्वी (unlimited calling +data 84days)पन त्या दिवसापासून नेटवर्क direct जाते range cut होते …नेट स्पीड पन खुप slow आहे । 4ग network चे speed 30-80 kb/s मिळते आहे । customer care ला call केल्यावर नीट उत्तर देत नाहीत ।।। Network failure every time (Vodaphone) was last […]

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Paytm havent given payment to third party after deducting from my account

Posted on January 10, 2018
Name of Complainant Aman verma
Date of Complaint January 10, 2018
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Hello sir..!! Sir actually yesterday i have done one transaction from my paytm account whose mobile no. is 9953335542.. I have done the transaction from my paytm account for one of the driving company which is drivezy for Rs.4286 .. And i have got the message also from your end that payment is confirmed and […]

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Vodafone Complaints: Overcharged for months scammed

Name of Complainant Sk Ali Asghar
Date of Complaint December 25, 2017
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Being overcharged for months, and these customers exiquitives ignoring all complaints ..very disappointed with service also.. Adding services which clearly I remember not taking And yes my plans is 699 not even a months I have got bills little reasonable It was never less than 1200 4-5 months ago the bill peaked to 1800-2000.. I […]

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Vodafone not allowing to PORT to AIRTEL

Posted on November 2, 2017
Name of Complainant Srikanth P
Date of Complaint November 2, 2017
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link

This is to bring to your notice that Vodafone has intentionally postponed, rejected my porting even after paying the bills. I have applied for porting twice and it got rejected for outstanding amount. During port your company should send the outstanding message pending to clear for successful porting and its not been sent. I followed […]

i use Digipurse union bank app

Name of Complainant vinod kumar kaluram
Date of Complaint September 28, 2016
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link

i use digi purse union bank app i upload rs 5000 from my credit card on date 25/09/2016 registrad mob 8813893075 but now show 0 ruppes i send mail but no reply and solucation so pls help me my alt no 9812121211 mail id saitelecomagroha@gmail.com i use Digipurse union bank app was last modified: September […]

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vodafone cheated

Name of Complainant jinendra
Date of Complaint September 26, 2016
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link

Sir/madem, I want to complaint about ur irresponsible customer care service and forgery contest calls.. I got a phone call from vodafone at 11:35 am on 25 sept… they doesn’t explained any kind of term and condition.. directly some questions asked and i gave the answers.. Vodafone charged 50 rs from my main balance… I […]

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unbilled amount on my vodafone postpaid 9411044088

Posted on March 18, 2016
Name of Complainant yuvraj tomar
Date of Complaint March 18, 2016
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Hello sir/mam I want to inform you that vodafone had charge me wrong for unbilled amount that is 959 rs and i never use more internet than free usage given by company that is 1 GB but they made unbilled amount rs 959 and close my no. 9411044088 and i unable to call me anywhere […]

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Harassment over billing by Vodafone

Posted on March 13, 2016
Name of Complainant Arti Jairaj
Date of Complaint March 13, 2016
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link

Vodafone has been charging me for a service called Sms pack @Rs149/- + tax for over 30 months after discontinuing it. I had a settlement with them for this however they have continued to charge me for it in the month of January & February in spite of repeated called from my end to correct […]

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Wrong activation of plan

Posted on January 4, 2016
Name of Complainant Mandheer Pabreja
Date of Complaint January 4, 2016
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Hi, I called the customer services and asked them for a better plan (sept 2015). He explained a plan with INR 666/- having 1500 minutes national/local minutes and unlimited internet with speed upto 1.5GB at 3G and free unlimited after 1.5GB is consumed at slow speed. I agreed to the above plan and provided the […]

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VODAFONE CHEATING

Name of Complainant PRAKASH SHARMA
Date of Complaint December 29, 2015
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link

I HAVE BEEN CHEATED BY THE VODAFONE ON THE SAME DOWNLOAD AND RS.49-00 PLUS SERVICE TAX IS INCLUDED IN MY M-BILL OF NOV-2015. CUSTOMER CARE HAS NO ANSWER ABOUT THIS DOWNLOAD. THE TIME SHOWN OF DOWNLOAD IS 00:00:24 HOURS ON 10-11-2015. I HAVE TO LODGE COMPLAINT TO DOT FOR THE SAME. ALL SUCH CUSTOMERS ARE […]

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2 thoughts on “Vodafone Complaints

  1. Dear Sir,
    I am Vodafone customer more than 4 years and received a wrong billing for ISD calling in Dec 2017 itemized bill. I have raised this discrepancy with Vodafone executive on phone, they logged a call and next day closed the call. During discussion I requested them to open the complain ticket till get any resolution.

    I have made multiple request to Vodafone to share me convincing proof of evidence, that will force me pay the bill. As said in last 4 year there was no ISD calling made by me, hence entry under ISD is wrong but Vodafone just copying records from itemized bill and asking this is genuine billing and pay the same & unable to produce any further evidence.

    They have also block by all outgoing call from 3rd Jan 2018. Request your support. How to take this legal as Vodafone trying to cheat customer by making wrong billing and not listening after multiple request.

    I have evidence email of followup.

    Request your guidance to take this legal action on Vodafone. Please help

  2. The vodafone service gallery person kharghar denied me prepaid connection and said that i have to remain with vodafone postpaid for the rest of my life . He refused to take request for the rest of my life

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