Snapdeal How To File Consumer Complaints

Guide On How To File Consumer Complaints Against Snapdeal

Snapdeal Complaints Description

Snapdeal is a very large etailer with millions of customers. It is like Amazon.in and flipkart.com and shopclues.com. It sells thousands of products worth hundreds of crore every day. It was started by Kunal Bahl. Snapdeal currently has 275,000 sellers, over 30 million products and a reach of 6,000 towns and cities across the country.

Why does Snapdeal attract so many complaints?

The numerous complaints filed against Snapdeal is because of the large volume of its business. As noted above, Snapdeal has 2,75,000 sellers and sells over 30 million products. It is a natural consequence that a large number of sale transactions will have their fair share of consumer complaints. Even if a small percentage of the 30 million products sold by Snapdeal do not satisfy customers, there will be thousands of complaints filed by irate customers.

What are the typical complaints that one sees against Snapdeal

Most customers complain that “Snapdeal Cheated Me“. They have the feeling that Snapdeal is delivering substandard products and that it is in connivance with the dealers to cheat the customer by taking the money and not delivering the goods. There are also a large number of consumer complaints for delivering faulty goods.


(Youtube Video: Snapdeal Fraud No Product in Packet)


(Youtube video: Snapdeal Fraud-Got mud & stone instead of Samsung S6 Edge)

Is Snapdeal proactive in dealing with the complaints?

Fortunately, Snapdeal also has a very vigilant and proactive customer service team which is committed to solving customers’ grievances.

Customers must approach the Snapdeal customer care center will full details of their complaints. This will help the complaint being resolved early.

What is the fastest way to reach Snapdeal’s Customer Care Department?

Snapdeal customer care center is very active on twitter. Their official twitter handle is @Snapdeal_Help

We can see several example on twitter where @Snapdeal_Help has resolved customer complaints.

Here is one example where famous personality Suchitra Krishnamurthy raised a grievance about non-receipt of a refund for a transaction that she had cancelled.

Here is a guide which explains the procedure for filing consumer complaints against Snapdeal

Name of Snapdeal’s Company

Jasper Infotech Pvt. Ltd

Address Of Snapdeal’s Head Office

238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India – 110020

Address Of Snapdeal’s Office In Mumbai

401, 4th Floor, Corporate Arena, D.P Piramal Rd, Behind Mahindra Gardens, Goregaon West. Mumbai – 400062.

Snapdeal’s Toll Free Customer Care Number

+91 92 1269 2126

Snapdeal’s email address

writetous@snapdeal.com

If Snapdeal does not resolve the complaint in a reasonable period of time by either replacing the defective product or refunding the amount paid file a consumer complaint so as to make the issue public and warn other customers about the transaction.

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