| Name of Complainant | |
| Date of Complaint | February 5, 2024 |
| Name(s) of companies complained against | Reliance Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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JIo Fiber Down for 3 days 3hrs| Prepaid for 30days | Jio denied adjusting validity
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Jio fiber was non-operational since 18th January, precisely from 10:53 AM IST.
In response to this disruption, I lodged a formal complaint on the same day under the reference number SR 00001UB6VS.
After multiple calls issue issue was resolved on 21st Jan 2:42 PM IST
Then started the chain where i asked for validity adjustment since i paid for 30 days and got only 27 days of service. Shared TRAI portal rule as well which i got from Google about it but JIO denies it and never agrees to adjust saying it was resolved in time. Never explained ” what was in time ” or what was their limit .
Mail were closed with same auto answers and CPGRAMS complaint was also closed.
People involved were-
rakesh.arora@ril.com,
radha.nair@ril.com,
anuj.jain@ril.com,
mukesh.ambani@ril.com,
kartik.r.iyer@relianceada.com
JioFiberCare ,
Appellate_Andhra Pradesh ,
Prioritycare
>>As a prepaid customer, how many days of service do I pay for each month? Is it 30 days, 27 days, or less?
>>If I paid for 30 days of service, why am I being penalized when Jio was down for 3 days due to no fault of my own?
>>What rule or guideline of TRAI are you following to deny the restoration of the lost days? I keep hearing about the 96-day clause from Parth, but he has not shared a link or URL from TRAI to support this claim. I have already shared what I have found on the matter.
JIO should add validity for lost days as per TRAI rules OR share TRAI policy they are using to deny why they cannot .
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