| Name of Complainant | |
| Date of Complaint | July 20, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to lodge a complaint regarding a transaction of ₹4,999 that I made to S. R. MOBILE (UPI ID: paytm.s27mzpb@pty) through Amazon Pay on 09.06.2026 at 11:45 AM. Although the amount was successfully debited from my account, it has not been credited to my 1xBet account.
After noticing the issue, I contacted the customer support team multiple times and raised several requests. During the course of the inquiry, I was asked to provide various documents and proofs, all of which I submitted promptly, including:
1. Bank statement showing the successful debit of the transaction.
2. All documents for KYC
And after providing all the details, i guy i had talked to admitted that they got the details in the mail, but since there was no update, i called again, and after they lied that they did not get my mail, which was pure a lie.
Despite providing all the requested evidence, my account has still not been credited with the amount.
As the amount involved is significant, I request your intervention to investigate the matter and ensure that the amount of ₹4,999 is either credited to my account or refunded at the earliest.
I have attached all relevant documents and transaction details for your reference.
Thank you for your attention to this matter. I look forward to a prompt resolution.
Name – Bhrigu Kumar Das
Amount – 4999
UTR – 616041241871
