| Name of Complainant | |
| Date of Complaint | July 20, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to lodge a complaint regarding a transaction of ₹4,999 that I made to S. R. MOBILE (UPI ID: paytm.s27mzpb@pty) through Amazon Pay on 09.06.2026 at 11:45 AM. Although the amount was successfully debited from my account, it has not been credited to my 1xBet account.
After noticing the issue, I contacted the customer support team multiple times and raised several requests. During the course of the inquiry, I was asked to provide various documents and proofs, all of which I submitted promptly, including:
1. Bank statement showing the successful debit of the transaction.
2. All documents for KYC
And after providing all the details, i guy i had talked to admitted that they got the details in the mail, but since there was no update, i called again, and after they lied that they did not get my mail, which was pure a lie.
Despite providing all the requested evidence, my account has still not been credited with the amount.
As the amount involved is significant, I request your intervention to investigate the matter and ensure that the amount of ₹4,999 is either credited to my account or refunded at the earliest.
I have attached all relevant documents and transaction details for your reference.
Thank you for your attention to this matter. I look forward to a prompt resolution.
Name – Bhrigu Kumar Das
Amount – 4999
UTR – 616041241871
Hello!
We apologize for the delay in receiving your deposit. Usually the funds arrive within an hour, but in some cases, due to the workload of the payment system or bank, the process may take longer. But a month is a very long time. Perhaps there was some error on the side of the payment system.
We do not know your ID details, so we recommend contacting support through your personal account on the 1xbet website or in the application, if you have not already done so. Please provide all your payment details so that we can resolve your issue promptly.
We appreciate your patience and are ready to help you. Thank you for staying with us.
Sincerely,
1xbet team