Misleading Images of the Oyo Hotel Bangalore

Name of Complainant Daylin Cordeiro
Date of ComplaintJanuary 12, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Daylin Cordeiro:

Subject: MISLEADING IMAGES of the HOTEL regarding my recent stay at OYO.

OYO Flagship 16142
Sri Balaji Guest House.
32, 5th Main, K C Mallappa Reddy Layout,
Koramangala 8th Block, Koramangala,
Bengaluru, 560095 Bangalore.

I am writing regarding my stay at your Hotel, which is not satisfactory, due to incorrect information of accommodation description provided on the Hotel Website.

I have the misfortune of staying at your hotel on 22/11/2019 in room number 203, and will be here till Friday 29/11/2019.
To begin with on the day of checking into your HOTEL the person at the reception point blank denied my entry as he wanted an INDIAN ID and to my luck the only INDIAN ID I had was my PASSPORT which was in my Locked Travel Suitcase. Though I showed him my CANADIAN ID but he didn’t except. I requested him stating “at least you could match the name and information on file and once I am in the room ill provide the Passport”. Point blank says NO! to my face and has the Audacity to tell me “open you bag on the ground and show me the ID else I would not let you enter the room”. I requested him to send someone to the room with me and in less than 2 min I would hand over the ID, but still he was so adamant not to hand over the keys.
I could completely agree if I wasn’t providing any INDIAN ID but a small situation which could be resolved in less than 5 min, took longer than expected. I had to speak to one of your OYO care Dept. Member to make this request and get it approved. Finally with all the Rig Ma Roll I was handed over the keys and moved to the Room, Personally handed the ID to the reception and was all done with.
First, it took almost an hour to check in even though I had a confirmed reservation. Why it took so long is beyond my comprehension. When I asked the reception staff about the reason of the delay, He said it was because one the previous guest (not sure when) just like me who didn’t have an Indian ID on him at that moment checked in hanged himself in one of the Rooms! REALLY?? OK THEN!!! Well that is not my problem as i asked the person at the reception to send someone with me to the room so that i could provide what he required.
NOW COMING TO THE EXPERIENCE AND STAY.
During my stay, I encountered a number of unsatisfactory levels of what was promised that I think you should know of and hopefully do something about.
When I entered the room the beds were not properly done (Sheets Torn) and the bathrooms were dirty. I wonder what do the housecleaning people at your hotel do exactly to prepare the room for the next guest? Do they have a checklist or do they just randomly go through stuff?
Upon unpacking My luggage, I noticed there were small roaches in various locations in the room. I promptly notified the front desk to send someone to spray the room and clean it once again, as usual I was told we will send someone and its 3 days now and no one has come from House Keeping.
The bathroom itself was really quite dirty and seemed to have been perhaps not disinfected for quite a while and gave me a headache in the first night.
Having in mind that this is a hotel, with good star rating, belonging to the famous chain of OYO Hotels, I perceive this type of the treatment as unacceptable.
Below I will clearly show the difference between Perception and Reality
While doing the booking what I checked and paid for was…
The Hotel Building as Shown on your Site/App
Outer Structure.jpg
The Hotel Building in Reality ( Filth and Dirt just at the entrance of the hotel.
photojoiner_photo.jpeg
The Hotel Reception as Shown on your Site/App
Reception.jpg
The Hotel Reception as in Reality…
20191122_143226.jpg
The Hotel Bathroom as Shown on your Site/App
Bathroom as Shown.jpg
The Hotel Bathroom in Reality…  
20191122_142250.jpg
Stains on the walls which for sure hasn’t been washed and disinfected.
20191122_142259.jpg
Roaches in the bathroom eating through the doors at the same time nesting on the doors.
20191122_140015.jpg
The Hotel Lobby as Shown on your Site/App  
Waiting Area.jpg
The Hotel Lobby In Reality…  
photojoiner_photo (1).jpeg
The Hotel Lift as shown on your Site/App
Oyo Enterance.jpg
The Hotel Lift in Reality… Which Magically Vanished I Guess.
photojoiner_photo.jpeg
The Hotel Room as shown on your Site/App 
Bed As Shown.jpg
The Hotel Room In Reality…  
20191122_142153.jpg
I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a 4 star rated hotel of your state and caliber. I am very disappointed from this bitter experience.
As provisions of the New Consumer Right’s Act 2019 Claim my Right to Benefit from Reasonable Care and Decent Service, Under Section 1 Chapter III Sub-Section Point 17/18 where you have misled me into believing based on the above images and in reality provided no where the same as mentioned at the same time putting my health at Risk.
I have also attached the CRA 2019 for your reference and in no where terming this doc. as Original. (Reference Only)
I believe that this behavior brings your hotel in the breach of national legislation. In that line I will legally take action if I am unsatisfied with the result of your reply. Therefore I urge you to consider and provide me with the written response within 3 days from the receipt of this letter.
At the same time I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.
I feel that I was completely miss-led via your website, booking process and the very positive feedback that I had read from people who have commented.
———- Forwarded message ———
From: daylin cordeiro <daylin007@gmail.com>
Date: Mon, Nov 25, 2019 at 11:18 AM
Subject: OYO Flagship 16142
To: <jaisminmichaelthakur@gmail.com>
Subject: MISLEADING IMAGES of the HOTEL regarding my recent stay at OYO.

OYO Flagship 16142
Sri Balaji Guest House.
32, 5th Main, K C Mallappa Reddy Layout,
Koramangala 8th Block, Koramangala,
Bengaluru, 560095 Bangalore.

I am writing regarding my stay at your Hotel, which is not satisfactory, due to incorrect information of accommodation description provided on the Hotel Website.

I have the misfortune of staying at your hotel on 22/11/2019 in room number 203, and will be here till Friday 29/11/2019.
To begin with on the day of checking into your HOTEL the person at the reception point blank denied my entry as he wanted an INDIAN ID and to my luck the only INDIAN ID I had was my PASSPORT which was in my Locked Travel Suitcase. Though I showed him my CANADIAN ID but he didn’t except. I requested him stating “at least you could match the name and information on file and once I am in the room ill provide the Passport”. Point blank says NO! to my face and has the Audacity to tell me “open you bag on the ground and show me the ID else I would not let you enter the room”. I requested him to send someone to the room with me and in less than 2 min I would hand over the ID, but still he was so adamant not to hand over the keys.
I could completely agree if I wasn’t providing any INDIAN ID but a small situation which could be resolved in less than 5 min, took longer than expected. I had to speak to one of your OYO care Dept. Member to make this request and get it approved. Finally with all the Rig Ma Roll I was handed over the keys and moved to the Room, Personally handed the ID to the reception and was all done with.
First, it took almost an hour to check in even though I had a confirmed reservation. Why it took so long is beyond my comprehension. When I asked the reception staff about the reason of the delay, He said it was because one the previous guest (not sure when) just like me who didn’t have an Indian ID on him at that moment checked in hanged himself in one of the Rooms! REALLY?? OK THEN!!! Well that is not my problem as i asked the person at the reception to send someone with me to the room so that i could provide what he required.
NOW COMING TO THE EXPERIENCE AND STAY.
During my stay, I encountered a number of unsatisfactory levels of what was promised that I think you should know of and hopefully do something about.
When I entered the room the beds were not properly done (Sheets Torn) and the bathrooms were dirty. I wonder what do the housecleaning people at your hotel do exactly to prepare the room for the next guest? Do they have a checklist or do they just randomly go through stuff?
Upon unpacking My luggage, I noticed there were small roaches in various locations in the room. I promptly notified the front desk to send someone to spray the room and clean it once again, as usual I was told we will send someone and its 3 days now and no one has come from House Keeping.
The bathroom itself was really quite dirty and seemed to have been perhaps not disinfected for quite a while and gave me a headache in the first night.
Having in mind that this is a hotel, with good star rating, belonging to the famous chain of OYO Hotels, I perceive this type of the treatment as unacceptable.
I’m making a link of the images of what I clicked and what they have given me.
https://drive.google.com/folderview?id=12ZKyVCGQ7Ume-TdGfZHa8rFpuWzY48Jb

Image Uploaded by Daylin Cordeiro:

Misleading Images of the Oyo Hotel Bangalore

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