| Name of Complainant | |
| Date of Complaint | May 26, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am a 1xBet user. On 17.05.2026, I placed a live bet (ID: 81996673787) on the match Rinky Hijikata vs. Henri Squire. The wager was on Player 1 to score “Point 1” in Set 3, Game 6.
Official ATP Tour data and 1xBet’s own internal application match history explicitly show that Player 1 won the point, opening the game at 15:0. However, 1xBet’s automated script incorrectly marked the bet as a LOSS, likely because Player 1 later lost his service game (“Lost Serve”).
Customer support representatives are refusing to check the database logs and are actively misreading the official ATP chart layout. I demand an escalation to senior management for a manual override and account credit.
My Account ID is: 456448641
Image Uploaded by Srivan:
Hello! We are very sorry that you have such an opinion, and we want to assure you that we do everything possible to provide you with quality service, first of all including the security of your account and balance, as well as the correct calculation of all bets.
In accordance with the rules of fair calculation, in the event that there was an obvious error in our odds, such a bet will be calculated in accordance with the final result at the current odds corresponding to this market.
We hope for your understanding, since all actions on the calculation strictly follow the rules that players accept when registering on the site. For detailed information on the status of any of the bets, please contact our support service by email: info-en@1xbet-team.com. We are always ready to help you.
Sincerely,
1xBet Team