| Name of Complainant | |
| Date of Complaint | May 26, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am a 1xBet user. On 17.05.2026, I placed a live bet (ID: 81996673787) on the match Rinky Hijikata vs. Henri Squire. The wager was on Player 1 to score “Point 1” in Set 3, Game 6.
Official ATP Tour data and 1xBet’s own internal application match history explicitly show that Player 1 won the point, opening the game at 15:0. However, 1xBet’s automated script incorrectly marked the bet as a LOSS, likely because Player 1 later lost his service game (“Lost Serve”).
Customer support representatives are refusing to check the database logs and are actively misreading the official ATP chart layout. I demand an escalation to senior management for a manual override and account credit.
My Account ID is: 456448641
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