| Name of Complainant | |
| Date of Complaint | June 5, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have deposited money on 29th still neither refunded nor deposited in my account.
They closed the query without any resolution.
I have checked with my bank and amount has been successfully transferred to them but they are declining it.
Facing this issue almost at every payment now
My contact number is 9588296203
Account id is 349774767
We are very sorry that this situation has occurred. Due to an error in the request, it may be declined by the payment system, and in that case, the funds are returned to the account from which they were sent. However, according to the regulations of different local banks and payment systems, the refund process can take up to 14 business days.
Please wait until the specified period to expire and contact our support team again at info-en@1xbet-team.com, providing your account statement from the time of the transfer until now, where it is clear that the funds have not been returned, so we can forward your request for further resolution with the payment system. Thank you very much for your patience and cooperation.