| Name of Complainant | |
| Date of Complaint | June 11, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear sir/ma’am,
I have transferred an amount of Rs 39999.57 to Dasmat besra (boim-596085434909@boi) through Gpay on 20.05.2026 @ 10:50 AM, but the amount was not credited, i have made several request and contacted their customer executives. They have asked to upload bank statement initially which i provided to them then after 2-3 days they asked me to upload a video of my App where that transaction was made still I didn’t get my account credited. After that they asked me to provide bank letter for successful transaction which was also provided by me to them then they cancelled my enquiry stating that transaction is not successful.
Even after providing all the proof and statements they have not credited my 1xbet account. Kindly resolve the issue as the amount is huge.
Image Uploaded by Anuj panchal:
Hello!
We sincerely regret the delay in withdrawal of funds. Usually the process takes no more than an hour, but depending on the workload of the payment system or bank, it can take up to 7 working days.
To help us resolve your issue, please send the following information to complaints@1xpartner.com
Please include the following in your email:
– Your ID
– Payment amount
– Payment date
– Payment system
– Payment screenshot
We will do our best to resolve the issue. Thank you!
We appreciate your cooperation and are here to help. Thank you for staying with us.
Sincerely,
1xbet team