Complaints Regarding Hotels & Restaurants

Casual attitude of ZOMATO customer support

Name of Complainant Saikiran
Date of ComplaintJuly 6, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

Inapp support of Zomato,Mail customer support team of Zomato,its the worst.They just don’t seem to understand the issue.In the enclosed attachment You can see that I found hair in dehati paratha. I mailed to Zomato,but no response.I tell to inapp support team to tell restaurant to follow order instructions,but most of the times not followed. […]

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Zomato online oder and they themselves cancelled our order without our permission and also didn’t gave refund back to us.

Name of Complainant Divya patel
Date of ComplaintJuly 6, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

We have done oder of 1 pizaa on zomato Pizza Hut athwa line’s surat, Gujarat. Paid 381.45 Rs. by online UPI transaction. And the address which we have given was also perfect. After few minutes they call us and said that address given was not perfect and we are cancelling your oder and also you […]

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Zomato Complaint: Ordered 3 different meals. Combo was incomplete

Name of Complainant Khushbu
Date of ComplaintJuly 3, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I placed an order on 2nd July 2020 through ZOMATO for Gopal ji confectioners in sector 35 chandigarh. The order was incomplete and the packaging was so unhygienic. The combo didn’t had the coke and salad. I raised a complaint but they didn’t responded to it and never gave me a compensation. Being a customer […]

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Zomato Delivered the worst and smelly food with no fresh veggies.

Name of Complainant Girraj Gandhi
Date of ComplaintJuly 2, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

Hi, I have order  a pizza from zomato on 1-july-2020.After 40 min they have delivered the pizza in sealed box on my buildings gate. I took the delivery and come to the house and open the box.I saw pizza was in its worst situation.like piece of pizza was placed one of the above. and smelling  […]

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Stale food delivered by Zomato

Name of Complainant Jatin Joshi
Date of ComplaintJuly 1, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I had ordered a sweet dish (Rasmalai) from Zomato app. The item was stale, it had sour smell and couldn’t be consumed. And that day itself I raised the complaint to there customer care about it. So the resolution they offered me 2 days later is, “we have communicated it to our restaurant partner, be […]

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Order delivered at wrong location but company denied for helping me

Name of Complainant Laksh
Date of ComplaintJune 28, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I ordered two burgers from burger king through zomato app . After 15 minutes the delivery man calls and said the order is here but the location he had of mine was wrong i told him that he is at wrong location but he refused to agree that and after few seconds i got notification […]

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Complaint against cancellation policy of ZOMATO

Name of Complainant Riya Sarkar
Date of ComplaintJune 28, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

Respected Sir/Mam, I am a customer named Riya Sarkar, I placed an order today dated 27/06/2020 at 05:05pm, ORDER NUMBER 1977640112, Phone number: 8967883664. It was a paid order from my side via UPI, an amount of rupees 256 for 2 plate egg biryani  from Zaika biryani house, a screenshot is attached regarding the details […]

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SWIGGY THEFT MY HARD EARNED MONEY

Name of Complainant Sachin Sharma
Date of ComplaintJune 28, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I ordered Food at 1 am in the morning worth 200 rupees and suddenly i realized my phones battery is low so as an alternative measure i called the restraunt manger from alternative phone and asked him to share my alternative phone to delivery boy and before starting the ride delivery boy has a word […]

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Neither food nor refund by Swiggy

Name of Complainant Priyanka Nath
Date of ComplaintJune 23, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I ordered food on 21st June 2020 from Rang De Basanti Dhaba via swiggy. When I found that the food did not reach me on time, I tried calling the delivery agent. He did not pick up. Tried to contact swiggy and they were available only via chat. On chat whenever I enquired about the […]

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I ordered 2 plates of biryani, mentioned 1000ml Each having 4peices in each plate, but delivered only 4 peices of chicken in all

Name of Complainant Sneha
Date of ComplaintJune 23, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

On complaining the zomato executive said, that the restaurant delivers sufficient quantity no matter what is mentioned in the menu, and they wont rectify their mistake. On saying that I’ll order agian please make sure they deliver 8pieces they said they’ll deliver on time and no mention or assurance of the quantity. I ordered 2 […]

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