Vodafone neglect Complaint

Name of Complainant Kristian
Date of ComplaintFebruary 21, 2018
Name(s) of companies complained against ,
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Kristian:

Hi,

I have checked me credit score for the first time in a long time as I’m now in a position to start trying for a mortgage to find out I have a default on my account from Vodafone.

 

I had a phone contract with Vodafone and at the time had a capped internet usage. I received a call one day from a Vodafone employee telling me about a deal they had going and sounded good to me so I accepted but told the advisor to make sure my data would still be capped.

A month later and I receive a bill for around £300 which I phoned Vodafone straight away to resolve and was told someone would listen to the call and ring me back. No one ever rung me back and I phoned them several times to find out what was going on and still no response. I ended up giving up and heard nothing from them.

After finding out they have put a default payment on my credit check outstanding over £900 I get told by the customer care that I’m in the right and this shouldn’t of happened but as it’s gone to a debt recovery party there’s nothing they can do. Can anyone give me a clue where I stand with this and what options I have.

 

Many thanks

Image Uploaded by Kristian:

Vodafone neglect Complaint

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