NUEgo

NueGo Formal Complaint & Refund Request – PNR: 15321146

Posted on by Consumer Court
Name of Complainant Amar Awasthi
Date of ComplaintOctober 6, 2026
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

Dear NueGo Support Team, I am writing to formally complain about a severe deficiency in service regarding my booking under PNR: 15321146. Despite arriving on time at the designated boarding point, the scheduled bus never arrived. I waited from 11:00 PM to 3:00 AM, during which multiple calls to customer care failed to provide any […]

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NUEgo: Urgent Refund Request – PNR 12818519 (Chandigarh to Delhi Incident)

Posted on by Consumer Court
Name of Complainant Prince Kumar Singh
Date of ComplaintFebruary 25, 2026
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

My first mail to Nuego: Dear Nuego Support Team, I am writing to formally raise a complaint and request a full refund for my booking (PNR: 12818519) for the Chandigarh to Delhi journey. Trip Details: Coach No: DL51GD9111 Driver Name: Gurpreet Trip Date: 12th February, 2026 Trip Timings: 8 PM – 1:20 AM Support Contact […]

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Nuego cheats with their passenger

Posted on by Consumer Court
Name of Complainant Vaishnavi Sharma
Date of ComplaintOctober 5, 2025
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked a ticket from Jaipur to agra. The time from departure was 5:55 PM The transport Nagar boarding point is not a authorised bus point for nuego. This place is always in traffic conjecture. And the bus use to get parked few meters away from the main bus stand chauraha. I reach there on […]

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Bus timing & staff behaviour

Posted on by Consumer Court
Name of Complainant Rahul Yadav
Date of ComplaintOctober 4, 2025
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Neogo bus not reaching on time at departuted location, customer waiting more then 2 hrs for jounney at bus stand, my last 2 jounney delhi isbt to jaipur, bus timing was 11:30pm but bus reached at bus stand 1:42 am, after call to operator they talking rude behaviour Bus timing & staff behaviour was last […]

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WORST EXPERIENCE!!! NueGo BUS MAKES YOU WAIT AND DOESNT COME to pickup

Posted on by Consumer Court
Name of Complainant Lakshay sachdeva
Date of ComplaintAugust 15, 2025
Name(s) of companies complained against ,
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

WORST EXPERIENCE!!!! BUS MAKES YOU WAIT AND DOESNT COME TO PICKUP POINT Bus left without taking me and it didnt even come at pickup point There were 3-4 more random people who were suggering this with me Bus did not even come on the bus stop of kashmere gate it went straight from outside without […]

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Request for Refund Due to Early Bus Departure Nuego

Posted on by Consumer Court
Name of Complainant Divesh Vashisth
Date of ComplaintJuly 9, 2025
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I would like to bring to your attention that on 8th July, 2025, I had booked a Nuego bus from Delhi to Dehradun scheduled to depart at 7:10 PM. However, the bus departed from the boarding point at 9:30 PM, which is half an hour before the scheduled departure time of 10:00 PM. As I […]

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Complaint Against NueGo Bus Service for Leaving Without Informing

Posted on by Consumer Court
Name of Complainant Chirag Goyal
Date of ComplaintMarch 23, 2025
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked a bus from Delhi to Agra with NueGo, but the bus left without informing me, even though I was at the station half an hour before departure. The agency did not call or notify me, causing inconvenience and delay. I request a refund and strict action against such negligence. Complaint Against NueGo Bus […]

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Cancellation of bus without prior notice & false information given

Posted on by Consumer Court
Name of Complainant Nirmal
Date of ComplaintFebruary 11, 2025
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I have booked ticket from salem to krishnagiri in neugo bus boarding at 7am at AVR rounding in makemytrip.com. The amount paid was high event hough I have booked the ticket for urgency of travel. But to my surprise I have received that the bus is cancelled at 3am & after that 5:40 am there […]

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I was allotted a seat beside a male while I am a alone girl travelling on the bus.

Posted on by Consumer Court
Name of Complainant Ayesha Syed
Date of ComplaintDecember 25, 2024
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I was allotted a seat beside a male while I am a alone girl travelling on the bus and this I got to know after boarding the bus which is very unacceptable. I was allotted a seat beside a male while I am a alone girl travelling on the bus. was last modified: February 11th, […]

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Change of bus which was provided at time of booking/Didn’t picked up the Passenger

Posted on by Consumer Court
Name of Complainant Ritik
Date of ComplaintNovember 26, 2024
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I was traveling to Chandigarh from Delhi ISBT. I had booked the ticket from paytm with name of Hritik Raj , 2C seat number and booking ID/order ID – 24434488685 and ticket/PNR no. 6844673 in NueGo bus service with bus no. DL51GD2953. When I reached the boarding point and searching out the bus with bus […]

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