| Name of Complainant | |
| Date of Complaint | October 6, 2026 |
| Name(s) of companies complained against | NUEgo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear NueGo Support Team,
I am writing to formally complain about a severe deficiency in service regarding my booking under PNR: 15321146.
Despite arriving on time at the designated boarding point, the scheduled bus never arrived. I waited from 11:00 PM to 3:00 AM, during which multiple calls to customer care failed to provide any resolution or assistance. Consequently, I was forced to book alternate transportation at my own expense, causing significant financial loss, mental distress, and a delay in my work duties.
To resolve this matter, I request:
* A full refund of the original ticket fare.
* Reimbursement for the alternate transportation costs incurred.
* Compensation for the severe delay, harassment, and inconvenience.
* A written explanation regarding the service failure.
Please resolve this issue and process the reimbursement as soon as possible. Failing this, I will escalate this matter to the National Consumer Helpline (NCH) and the Consumer Disputes Redressal Commission.
Amar Awasthi
PNR: 15321146
