Neugo

Delay in bus, no prior information

Name of Complainant Ruchika Gupta
Date of ComplaintFebruary 2, 2024
Name(s) of companies complained against
Category of complaint Automobiles
Permanent link of complaint Right click to copy link

I have booked the tickets from Delhi to Rishikesh 5:00PM, the bus is delayed and there was no prior information, I took a half day from office, deducted my salary to catch the bus on time but they didn’t have informed even, no call nothing, and still not telling the exact time, by how much […]

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Poor customer services and other systems in Nuego so requesting for a refund [RESOLVED]

Name of Complainant Shobhit Maheshwari
Date of ComplaintJanuary 22, 2024
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I have booked a ticket to travel from Chandigarh to Delhi for 15th of January,2024, my boarding point was HPCL Petrol Pump opposite ISBT Sector 43. I got SMS from Nuego regarding the Cabin crew who will accompany in this bus, At 2:50 pm I contacted him to confirm the Bus position, and he misinformed […]

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Bus cancelled by operator and no info was given

Name of Complainant pallavi Jain
Date of ComplaintDecember 24, 2023
Name(s) of companies complained against
Category of complaint Automobiles
Permanent link of complaint Right click to copy link

I booked tickets of neugo bus .My boarding point was sherpur chowk Ludhiana at 12:20 .Reached the point with my kids at 11:45 to avoid any problem But to my surprise when I called bus operator at 12:30 to ask the status of my bus i came to know that bus has been cancelled due […]

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Complaint Regarding Misleading Pricing on Neugo Electric Bus Booking App

Name of Complainant Jaisrinivas.k
Date of ComplaintDecember 20, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

Dear Consumer Court, I am writing to bring to your attention a concerning issue I encountered while attempting to book bus tickets through the Neugo Electric Bus Booking App. The app displayed a price of 214+GST initially, but when I proceeded to book, the final amount jumped to 499. This sudden increase in pricing is […]

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Did not receive bus number or any other contact details of the conductor or the driver

Name of Complainant Piyush Singh
Date of ComplaintDecember 11, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I did not receive bus number or any contact details of the conductor. Due to which i was lost searching for the bus. When I called the customer care helpline number they provided me with conductor number but it was not available. I tried calling that number repeatedly but it did not connect. And which […]

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Ticket cancellation policy

Name of Complainant Abhishek Gautam
Date of ComplaintNovember 13, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked a bus ticket 8 days ago and, based on the cancellation policy, I could cancel the ticket up to 12 hours before the departure time. I tried to cancel the ticket one day before the departure, but I did not receive any response, and my ticket was not canceled. I reached out to […]

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Receiving continuous OTP

Name of Complainant Ankit Verma
Date of ComplaintSeptember 10, 2023
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I am getting continuous otp from 5-8 different names in personal message which I have not applied & I guess all these are loan applications message which are asking me otp Receiving continuous OTP was last modified: September 10th, 2023 by Consumer Court

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the bus ac not working

Name of Complainant varun
Date of ComplaintSeptember 1, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

i am travelling in the bus 01/09/2023 at emergency . but the ac is not working she still charge my ac ticket . the company employee does not pick up any call .the company is totally fraud . my ticket no is TS9W27664789. THEY WASTE MY TIME ALSO FOR STAOPPAGE AT EVERY POINT. THE LED […]

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Unethical and Horrible Experience

Name of Complainant PADMA LAKDAN
Date of ComplaintAugust 18, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked a bus from Delhi to Chandigarh on 18Aug at 10am. I arrived at the busstand at 9:35 and tried navigating the location but the given Link was not working.After multiple attempts i stopped trying and started looking for the Platform on my own and somehow I reached at the lounge where the employee […]

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