Neugo

Complaint Regarding Misleading Pricing on Neugo Electric Bus Booking App

Posted on by Consumer Court
Name of Complainant Jaisrinivas.k
Date of ComplaintDecember 20, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

Dear Consumer Court, I am writing to bring to your attention a concerning issue I encountered while attempting to book bus tickets through the Neugo Electric Bus Booking App. The app displayed a price of 214+GST initially, but when I proceeded to book, the final amount jumped to 499. This sudden increase in pricing is […]

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Did not receive bus number or any other contact details of the conductor or the driver

Posted on by Consumer Court
Name of Complainant Piyush Singh
Date of ComplaintDecember 11, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I did not receive bus number or any contact details of the conductor. Due to which i was lost searching for the bus. When I called the customer care helpline number they provided me with conductor number but it was not available. I tried calling that number repeatedly but it did not connect. And which […]

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Ticket cancellation policy

Posted on by Consumer Court
Name of Complainant Abhishek Gautam
Date of ComplaintNovember 13, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked a bus ticket 8 days ago and, based on the cancellation policy, I could cancel the ticket up to 12 hours before the departure time. I tried to cancel the ticket one day before the departure, but I did not receive any response, and my ticket was not canceled. I reached out to […]

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Receiving continuous OTP

Posted on by Consumer Court
Name of Complainant Ankit Verma
Date of ComplaintSeptember 10, 2023
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I am getting continuous otp from 5-8 different names in personal message which I have not applied & I guess all these are loan applications message which are asking me otp Receiving continuous OTP was last modified: September 10th, 2023 by Consumer Court

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the bus ac not working

Posted on by Consumer Court
Name of Complainant varun
Date of ComplaintSeptember 1, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

i am travelling in the bus 01/09/2023 at emergency . but the ac is not working she still charge my ac ticket . the company employee does not pick up any call .the company is totally fraud . my ticket no is TS9W27664789. THEY WASTE MY TIME ALSO FOR STAOPPAGE AT EVERY POINT. THE LED […]

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Unethical and Horrible Experience

Posted on by Consumer Court
Name of Complainant PADMA LAKDAN
Date of ComplaintAugust 18, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked a bus from Delhi to Chandigarh on 18Aug at 10am. I arrived at the busstand at 9:35 and tried navigating the location but the given Link was not working.After multiple attempts i stopped trying and started looking for the Platform on my own and somehow I reached at the lounge where the employee […]

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Payment Deducted but Ticket hasn’t been received and no refund has been made. NEUGO

Posted on by Consumer Court
Name of Complainant Saira Khan
Date of ComplaintAugust 5, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I paid the required amount for the ticket and I haven’t got the ticket confirmation and my money hasn’t been refunded yet. Payment Deducted but Ticket hasn’t been received and no refund has been made. NEUGO was last modified: August 5th, 2023 by Consumer Court

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Poor customer services and other systems in nuego so requesting for a refund

Posted on by Consumer Court
Name of Complainant Sanyam jain
Date of ComplaintAugust 2, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I have booked a ticket to travel from Delhi to chandighar on 30/07/2023 for 31/08/2023 ( 12:05) scheduled timing for pickup. Firstly at the pickup point the person who is concerned for the traveling arrangement for neugo is very disgusting and the operator was also just making fool by saying it will take only 15 […]

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Refund not given after bus met accident just outside the station

Posted on by Consumer Court
Name of Complainant Faraz Khan
Date of ComplaintJuly 26, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I was supposed to travel from Kashmere Gate ISBT to Dehradun on 27th May, 11:25 AM and I booked my ticket from Neugo Counter at Kashmere gate bus stand. The bus later on crashed outside the bus stand and all the passengers were asked to leave saying they will get a refund I went to […]

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