Amazon Complaints, Customer Care, Reviews, Customer Care Toll Free Number Email ID Contact Details

Amazon.in is the biggest retailer in India. It has millions of customers.

It is natural for Amazon India to face a barrage of complaints from irate customers.

In order to resolve these complaints and grievances in a satisfactory manner, Amazon India has a full fledged customer care center which attends to consumer complaints on a 24×7 basis.

Most customers ask where to file a complaint against Amazon India. They also want to know how to file such a complaint and how long it takes for the complaint to be resolved.

Types of complaints that can be filed against Amazon.in

Generally, complaints are filed against Amazon India relating to non-delivery or order or late delivery of order.

Complaints are also filed relating to the delivery of the wrong product or defective product.

There are also grievances about non-refund of amounts paid that can be complained against.

1. non-delivery or order
2. late delivery of order
3. delivery of wrong product
4. delivery of defective product
5. non-refund of amounts paid

How to file a complaint

Amazon India has a simple and effective mechanism by which customer can contact it and raise a complaint.

Under the ‘HELP’ tab, there is a link for Customer Service.

That link makes available the following links:

Customer Service

• Track Your Package
• Track by SMS
• About Our Returns Policies
• Order Gift Cards
• Contact Us

Clicking the ‘Contact Us’ will open another page which offers the ability to select the particulars of the order for which there is a complaint.

The customer can thereafter request a call back by phone or contact via chat or email.

Clicking the email button will send an email to the customer care department.

The Customer Care Email is cs-reply@amazon.in

The customer care number is 1800-419-7355 (Toll free)

The Toll Free Telephone Number can be used to lodge complaints of any type.

Procedure to file a consumer Complaint in Consumer Forum

If a customer is not satisfied that his complaint has been satisfactorily addressed even by the appellate authority, he may file a consumer complaint before the Consumer Court or Consumer Forum.

The complaint has to be filed in the district consumer forum of the city. The complaint should contain the following information:

(i) The name, description and address of the complainant.

(ii) The name, description and address of the opposite party or parties, as the case may be as for as they can be ascertained.

(iii) The facts relating to complaint and when and where it arose.

(iv) Documents in support of the facts contained in the complaint.

(v) The relief sought.

The complaint should be signed by the complainant or his authorized agent. The Complaint has to be filed within two years from the date on which the cause of action has arisen.

Complaints already filed

A large number of complaints have already been filed against Amazon India for deficiency in service. However, the Company has a reputation of speedily resolving all complaints in a time bound manner.