| Name of Complainant | |
| Date of Complaint | March 20, 2022 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Having had a complaint resolved in January- I now find that I am having to complain about your lack of care. I set up the direct debit on 26/1 – for some unknown reason you have failed to collect monies due. Low and behold my daughter whose phone it is, is receiving threatening sms messages demanding payment or bailiffs will be sent.
I sent a formal complaint on 16/2 without any response
On 26/2 I spoke to an agent who clearly is in need of training as he had no idea what my call was regarding- eventually my third complaint was accepted
1/3 I received a call from Nusrat ( supposedly a complaint handler) unfortunately she did nothing except make the situation worse – she would not listen to my points – refused to listen to my conversation on 26/1 – said I had not raised a formal complaint on 16/2 even though the conversation had been recorded and was clearly in front of her nose. Eventually I had to hang up out of frustration and she had the nerve to say she was closing my complaint
