| Name of Complainant | |
| Date of Complaint | July 24, 2023 |
| Name(s) of companies complained against | OYO ROOMS |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a hotel in Gangtok, Sikkim from 22-25th july, through Booking.com, which was a Oyo rooms affiliated booking, and we made full payment through UPI in advance on 18th July. When we reach at the hotel on 22nd July around 8pm, we were denied check-in by the hotel reception, and they said their hotel does not have any tie-up with Oyo and do not take online booking and did not have any record of our booking and payment. After which we called Oyo customer care and they contacted property manager and apologized for the inconvenience saying they will immediately start the process of refund. However, they did not. We again called the customer care on 24th July in the morning and they asked us to contact customer care in the evening as they couldn’t contact the property manager. We spoke to the customer care in the evening again for an hour, they denied the refund saying that we did not call the property manager after reaching the hotel, so they will not refund our money. We have stayed in our fair share of hotels never had to call anybody during the check-in as the hotel already had our bookings. We had to stand in the rain outside the hotel as they did not even let us enter. The policies for denying check-in are 3 criteria where they do not refund and we did not fall in these criteria. We saw numerous complaint online regarding the same issue, where people are suffering and have lost a lot of money as nobody is getting a refund including us. OYO is making profit out of scamming people.
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