Name of Complainant	Lakshmi
Date of Complaint	August 16, 2026
Name(s) of companies complained against	1xbet
Category of complaint	Cyber Crime
Permanent link of complaint	Right click to copy link
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I am posting this complaint to make other consumers aware of my experience and to seek a proper resolution from 1XBet

I submitted a withdrawal request for ₹25K on 12 July 2026. The withdrawal status was updated to “Processed”, but even after 9 banking days, the funds have still not been credited to my bank account.

I have contacted customer support multiple times through email and live chat. Instead of providing a meaningful update, I continue to receive the same generic responses asking me to wait. Initially, I was asked to wait for 7 banking days. After that period passed, I was simply told to wait longer, without any explanation or estimated resolution time.

I also submitted my latest bank statement as proof that the funds have not been received. Despite this, the payment investigation has reportedly been “in progress” for more than 48 hours, but no progress has been communicated. To date, I have not been provided with:

A UTR/RRN or transaction reference number.
Proof that the payment was actually sent.
The destination bank account details.
A clear explanation for the delay.
An expected date for resolution.

I am not claiming the payment has been intentionally withheld. My complaint is that the issue has remained unresolved for an extended period, and customer support has repeatedly responded with generic messages instead of providing evidence of the transaction or a concrete resolution.

I hope this complaint prompts the company to investigate the matter properly and provide a timely resolution. I will update this post if the funds are credited or the issue is resolved satisfactorily.

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