| Name of Complainant | |
| Date of Complaint | April 22, 2026 |
| Name(s) of companies complained against | Skullcandy India |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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FULL DETAILS OF THE COMPLAINT
Complainant: [Your Name]
Respondent: Skullcandy India (Brand Eyes Distributors Pvt. Ltd.)
Order ID: #DLSP2526203046\_
Support Ticket ID: 773401706536
Product: UPROAR TWS – Black Matte (Value: ₹1,665.02)
Courier (Original Delivery): [Insert Name of Courier, e.g., Delhivery, Blue Dart]
AWB No. (Original Delivery): 35899356598005
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1. CHRONOLOGY OF EVENTS:
• March 8, 2026: Order (#DLSP2526203046\_) was placed for UPROAR TWS.
• March 13, 2026 (4:30 PM): The package, shipped via [Insert Courier Name, e.g., Delhivery] with AWB No. 35899356598005, was delivered. Upon opening, I found the seal tampered with and the product missing from the box.
• March 13, 2026 (5:04 PM): Within 34 minutes of delivery, I formally contacted Skullcandy support to report the tampered package and missing item, initiating Support Ticket ID: 773401706536.
• March 16, 2026: As per the company’s requirement, I submitted a continuous, unedited unboxing video clearly showing the tampered state of the package and the empty box.
• Evidence Link: https://youtube.com/shorts/c2URq8WxpOw
• March 25, 2026: Without my consent and despite my repeated demands for a full refund, the company unilaterally created a “replacement order.” I immediately notified them that I rejected the replacement and required a refund.
• Post-March 25, 2026: I rejected the delivery of the unauthorized replacement. The company then explicitly stated that they would process the refund only after they received the rejected replacement back at their warehouse.
• Current Status (April 20, 2026): Tracking records confirm that the replacement item has been returned to the company’s warehouse. However, despite being in possession of both my money and the returned replacement product, the company has failed to initiate the refund. A Final Legal Notice sent on April 18, 2026, has been ignored.
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2. LEGAL GRIEVANCES:
1. Deficiency in Service (Section 2(11) of Consumer Protection Act, 2019): The company failed to fulfill its primary obligation of delivering the product and has since failed to return the funds despite clear evidence of a tampered delivery.
2. Unfair Trade Practice (Section 2(47)): Forcing a replacement upon a consumer when a refund has been legally demanded for non-delivery is a violation of consumer choice and rights.
3. Vicarious Liability: The seller is legally responsible for the actions of its logistics partners, including the delivery of tampered packages.
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3. CONSEQUENTIAL DAMAGES:
The gross negligence and delay by Skullcandy India have caused significant personal and financial damages:
• Financial Loss: The company has withheld my funds for over 38 days.
• Trip Cancellation: Due to the missing equipment and financial uncertainty, I was forced to cancel a pre-booked trekking trip, resulting in the loss of booking and accommodation fees.
• Physical & Mental Injury: The persistent stress and harassment caused by the company’s “30-day investigation” stalling tactics directly contributed to a state of mental agony, which resulted in a road accident. I possess medical records to substantiate the injuries sustained during this period of extreme stress.
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4. PRAYER / RELIEF SOUGHT:
1. Immediate full refund of ₹1,665.02 to the original payment source.
2. Interest of 18% p.a. on the withheld amount from the date of the order.
3. Compensation of ₹15,000 for mental agony, harassment, medical expenses resulting from the accident, and losses incurred due to trip cancellation.
4. Direction to the company to improve its grievance redressalmechanism to prevent such harassment of other consumers.
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Supporting Documents to Upload:
1. Original Order Invoice (if available) / Order confirmation email with Order ID.
2. Screenshot of the first complaint (March 13).
3. Screenshot of the tracking page showing the replacement was returned/received by the company.
4. Copy of the Legal Notice sent on April 18.
5. Medical Records/Bills related to the road accident.
6. Trip cancellation proofs (if available).
7. AWB (Air Waybill) or tracking information for the original delivery (35899356598005).
