Complaints Regarding Hotels & Restaurants

Zomato Refund to be credited in the form of Z Credit for items missing in order

Posted on by Consumer Court
Name of Complainant Sarthak Agarwal
Date of ComplaintJune 26, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I’d order few items from the THE FEAST KITCHEN restaurant through Zomato on June 20, 2019 wherein Gulab Jamun (2 pieces) were missing from the order and payment was already mail online for the same. Soon after the check, I forwarded the concern to the Chat Support (only option available) about it and it was […]

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Food delivered by zomato in a mess

Posted on by Consumer Court
Name of Complainant Anita kamath
Date of ComplaintJune 24, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

We ordered pizzas from smokin Joe’s Chakala branch through zomato altaf the delivery person delivered it in a mess i demand full refund Food delivered by zomato in a mess was last modified: June 24th, 2019 by Consumer Court

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Unhygienic food

Posted on by Consumer Court
Name of Complainant Purti Sarang
Date of ComplaintJune 24, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I found a bird’s feather in my Pav Bhaji which I had ordered from Sadguru Pure Veg Restaurant. It’s really sad that we invest in food and pay these restaurants so much and they cant even keep up with the basic hygiene. I am very disappointed and when I called them up to inform about […]

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Unhygienic Food at Sadguru Pure Veg restaurant

Posted on by Consumer Court
Name of Complainant Purti Sarang
Date of ComplaintJune 24, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I had ordered Pav-bhaji from Sadguru Pure Veg Restaurant. And to my horror the bhaji(gravy) had bird’s feather in it. I urge you to look into the matter and check their kitchen conditions. I am not sure of which bird’s is it. But don’t they have the responsibility of cooking in hygienic conditions? And when […]

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Cancellation Issue – Zomato

Posted on by Consumer Court
Name of Complainant Lizann Pereira
Date of ComplaintJune 24, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I ordered food through zomato . I received a call from the restaurant saying that the ingredients are not available . So cancel the order . I cancelled the order . Now I receive an email from zomato saying the order placed by you will be charged the cancellation fee equal to the amount of […]

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zomato charges 100% cancellation charge & cancelled my order without my permission

Posted on by Consumer Court
Name of Complainant abhishek rai
Date of ComplaintJune 22, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I have placed order of 935 & it picked my home address, but while placing it was shoing my office address which was correct.I ask them to cancel this, then i received call from zomato agent(GAURAV).He told me i will not get my refund then i asked him to deliver my order & don’t cancel […]

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Amount deduction without order confirmation

Posted on by Consumer Court
Name of Complainant Sonal Khanna Wadhawan
Date of ComplaintJune 22, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I was placing an order for a cake on 22nd june 2019 using Zomato app but the order placement was not successful but the amount of 435 rupees got deducted from my account.. I received no message regarding this order and tried calling Zomato Customer Care but all in vain because no one picked the […]

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Money not refunded by Zomato against cancelled order.

Posted on by Consumer Court
Name of Complainant Kartik Singh
Date of ComplaintJune 22, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I placed an order on 31/5/2019 through Zomato and due to some reasons the order got cancelled and it has been more than 20 days my payment has not been refunded to me. And moreover, I even mailed to them regarding this issue, to which their response was that we will get in touch with […]

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Zomato food not delivered due to their logistics issue and they are not returning money for the same order as well

Posted on by Consumer Court
Name of Complainant Shweta
Date of ComplaintJune 22, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

Few weeks back, i had ordered pizza from zomato and it didn’t get deliver due to my area my coming under the delivery area as per delivery policy. At the first place they accepted order and while delivering delivery guy called customer care regarding this and returned. We never got a single call from customer […]

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