Zomato ordered item was missing

Name of Complainant Karthika T
Date of ComplaintJuly 27, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Karthika T:

I ordered pizza with seasoning in Zomato but they missed the seasoning in the order, i requested them to give seasoning or take the order return. But they are not giving any proper response. They are simply told for the missing item we give 30Rs like that. I don’t have that day my dinner because of the Zomato irresponsibility. Now they changed the issue in the recent mail. They mentioned the quality of food was not good itseems and for that they will give 50Rs to us. If the quality of the food is not good this 50Rs how it will help the customers health after eating the non quality food. I paid 610rs for the order and they are telling i will give 30Rs. Without seasonings i can’t eat. I asked them to guide me how can I eat the food. But they are only telling i will give 30Rs or 50Rs only. They are very irresponsible about the customers

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