Vodafone Complaint: VAS Charges in my SEP-18 Bill for # 9490521516

Name of Complainant Hari
Date of ComplaintSeptember 15, 2018
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Hari:

 Dear Sir,

My mobile number is  9490521516.
In my SEP-18 bill, there is a line item with the name VAS for INR 1089.
When I chatted with Vodafone customer service, they mentioned that we made a call for 2 hours for a number 55000 and the charges are for that call.
I can certainly tell that we never made such a call. 
I do not know what this number (55000) is.

Who activated VAS for my number? We did not sign any document while taking postpaid connection.

Is it a scam?

How many customers are charged for making calls to 55000 number? Whose number is it?

We are not ready to pay INR 1089 appearing in my bill.

I kindly request you to cancel the charges and remove VAS for my number.

Thanks & Regds,
Hari
​S/o N. Venugopala Rao.

Image Uploaded by Hari:

Vodafone Complaint: VAS Charges in my SEP-18 Bill for # 9490521516

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