Zepto

Zepto delivering old and rotten products

Posted on by Consumer Court
Name of Complainant Suji
Date of ComplaintJune 21, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

Today being a first time customer i ordered a few veggies brinjal greens and makhana in zepto app. While searching for makhana search result had makhanas and town grocer Prasad makhana as well among other makhana in the result. The image was small and I thought it’s lotus makhana and ordered town grocerprasad makhana thinking […]

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Zepto thug doing fraud with customers

Posted on by Consumer Court
Name of Complainant Ruhi
Date of ComplaintJune 14, 2023
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

Yesterday I ordered milk and it was all bad, I reported it because this was the third time happening the same they refuse to refund today I ordered again they sent me yesterday’s packed pouch and two fresh pouch.. again the milk got spoiled, yesterday 2ltr, and today 2ltr now they are refusing to give […]

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REFUND NOT RECEIVED AFTER MULTIPLE TALKS

Posted on by Consumer Court
Name of Complainant Pooja Sheth
Date of ComplaintJune 13, 2023
Name(s) of companies complained against
Category of complaint Utilities
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I ordered wet wipes from two different companies on the app. One of them got out of stock while my order was in the process of delivery. I requested to cancel the order but it was refused. I contacted customer support and told them I am not obligated to pay the full amount if I […]

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Zepto fraud Online Grocery Delivery

Posted on by Consumer Court
Name of Complainant Pragya
Date of ComplaintJune 11, 2023
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

Showing imported images of Apple and taking price for the same but delivering local Apple Customer support is not useful They closed the chat without understanding the concern fully Sellers are making fool of us , they think we are not aware of Washington Apple I know it’s not available in the market then how […]

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Refund not received after multiple attempts to reach

Posted on by Consumer Court
Name of Complainant Francio Gilbert
Date of ComplaintJune 7, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

ordered product from zepto and due to application glitch the payment deducted but the order got cancelled on 25-5-2023, i immediately raised a request for refund, they promised it will credit within 3 business days. However, even after 12 days, it is still pending from their end. I discussed it with 5 agents including 2 […]

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Product issue from Zepto

Posted on by Consumer Court
Name of Complainant Tausif
Date of ComplaintJune 7, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

On 7th June 2023 I had ordered 100% Tropicana mixed fruit juice 1 L and 1 kg Mosambi from Zepto. The delivery person from Zepto told me that they don’t have 100% Tropicana and the order was replaced with some other 1L tetra pack. When I insisted that please get me what I have ordered […]

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Received products with open seal

Posted on by Consumer Court
Name of Complainant Ramya
Date of ComplaintMay 31, 2023
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

Today Zepto delivered products with open seal. Tried to contact the customer service they informed refund or replacement is not possible as it was delivered to me in good condition. Then escalated to floor supervisor he was okay to refund one product but I had one more product with same issue he was not okay […]

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Received product sealed open

Posted on by Consumer Court
Name of Complainant Ramya
Date of ComplaintMay 31, 2023
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link

Ordered products few products on Zepto and got two items with open seal. Asked the customer care about this but they refused to refund or give an replacement Received product sealed open was last modified: May 31st, 2023 by Consumer Court

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Zepto refund not credited even after multiple attempts to reach them

Posted on by Consumer Court
Name of Complainant Akshay M
Date of ComplaintMay 23, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I ordered product from zepto and due to application glitch the payment deducted but the order got cancelled on 13-5-2023, i immediately raised a request for refund, they promised it will credit within 3 business days. However, even after 10 days, it is still pending from their end. I discussed it with 3 agents including […]

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Zepto missing order item

Posted on by Consumer Court
Name of Complainant Aastha
Date of ComplaintMay 20, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered 5 items from zepto, 4 of them were vegetables & 1 was facewash, I received the vegetables but there’s no facewash in it for which I paid 441Rs. They are refusing to refund the amount of send the product. Zepto missing order item was last modified: May 20th, 2023 by Consumer Court

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