Zepto refund not credited even after multiple attempts to reach them

Name of Complainant Akshay M
Date of ComplaintMay 23, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Akshay M:

I ordered product from zepto and due to application glitch the payment deducted but the order got cancelled on 13-5-2023, i immediately raised a request for refund, they promised it will credit within 3 business days. However, even after 10 days, it is still pending from their end. I discussed it with 3 agents including 2 supervisor, still the issue persists.

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