Travelgenio

Refund has not paid by Travelgenio

Posted on by Consumer Court
Name of Complainant Thi Huyen Trang Trinh
Date of ComplaintMarch 21, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I bought a flight ticket on January, 2020 through Travelgenio agency website. However, because of covid 19, my flight was cancelled, and the airlines which is Korean Air sent me an email to inform the cancelation. They offered me to contact Travelgenio to get refund. Then, I asked Travelgenio for refund on February, 2020. Travelgenio […]

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Travelgenio refuses to return my unused taxes

Posted on by Consumer Court
Name of Complainant Budnyk Ivan
Date of ComplaintDecember 13, 2020
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

Hello, The lawyer contacted Travelgenio concerning returned of my taxes. The 1st reply of Travelgenio in short “we don’t have to pay anything” After the lawyer of Lux customer service contacted them saying that they should return my taxes according to EU law. The 2nd reply of Travelgenio here is in copy Von: Customer Service […]

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Travel genio scam

Posted on by Consumer Court
Name of Complainant Ekaterina Balashova
Date of ComplaintSeptember 28, 2020
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

I have booked a flight to Moscow by travelgenio company , it has been several months and still no refound. I want my refound as soon as possible or will take legal action against the company. Ekaterina Balashova Travel genio scam was last modified: September 28th, 2020 by Consumer Court

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Travelgenio – No response/communication regarding refund

Posted on by Consumer Court
Name of Complainant Himanshu Runthla
Date of ComplaintJuly 27, 2020
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked my flight from Paris to Prague through Travelgenio on the 13/02/2020. The flight was cancelled by the airline due to coronavirus outbreak. On contacting the airline they confirmed that the full amount will be refunded but it will have to collected via the agency I booked. I’ve been trying to get in touch […]

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Travelgenio will not refund me for a cancelled flight

Posted on by Consumer Court
Name of Complainant Marius Andrei
Date of ComplaintMay 29, 2020
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

Hi My flight on the 5th of June from Bucharest to Tenerife is cancelled. I cannot get in touch with Travelgenio, whom I booked the flight with. Neither by phone, nor by email. I am attaching a screenshot which shows that the flight is cancelled on the carrier’s side (AirEuropa) but Travelgenio still shows it […]

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TICKET CANCELLATION (travelgenio)

Posted on by Consumer Court
Name of Complainant Romerick Brioso
Date of ComplaintMay 20, 2020
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

i send an email to travelgenio last 2 months until now no reply..how many times i send email.. TICKET CANCELLATION (travelgenio) was last modified: May 20th, 2020 by Consumer Court

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No response from travelgenio

Posted on by Consumer Court
Name of Complainant Daniel Stef
Date of ComplaintMay 4, 2020
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

Hello, Due to coronavirus pandemic situation, i want to cancel my reservation to Praga-CZ (25-28.04.2020) Travelgenio id reservation is 16991067 I’m not interested to modify my trip, i want to get my money back. thanks Daniel S No response from travelgenio was last modified: May 4th, 2020 by Consumer Court

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Travelgenio – No response regarding refund

Posted on by Consumer Court
Name of Complainant Calida
Date of ComplaintApril 4, 2020
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

Travelgenio Ticket Ids : 3440230, 3548156 I booked my flight from India to Germany through Travelgenio on the 16th of March. The flight was cancelled by the airline. On contacting the airline they confirmed that the full amount will be refunded but it will have to collected via the agency I booked. I’ve been trying […]

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travelgenio refunds regarding cancellation flight due to family death

Posted on by Consumer Court
Name of Complainant celeste santos
Date of ComplaintDecember 29, 2019
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

booking# QKRFDT trans id 11985747 via worldpay I bought two tickets from travelgenio to come back from Portugal to USA, after visiting my seriously ill father, my self, celeste m santos and for my daughter Jessica m santos we had the date to depart back to united states on November 8th 2018 but my father […]

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Travelgenio cancelled my ticket without any information

Posted on by Consumer Court
Name of Complainant Ewa Rzewuska
Date of ComplaintSeptember 28, 2019
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I bought an airway ticket on travelgenio from NUE via AMS to DEL in january 2019 (440 Eu). The flight was due on 31.08.2019. When I arrived I was informed that my ticket was cancelled. I did not get any Information from travelgenio nor my money back. I had to buy a new ticket for […]

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