Travelgenio

Tickets refund

Posted on by Consumer Court
Name of Complainant Thomson Thomas
Date of ComplaintMay 23, 2022
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

I have booked the Tickets from upington South Africa to Delhi and return Trivandrum to upington South Africa on last November 25, 2021, due to omicron virus Emirates canceled the flights on December 1, 2021, from that day onwards I requested to my refund payment, always my request they rejected. Kindly help me to get […]

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Cancellation of my Ticket

Posted on by Consumer Court
Name of Complainant Abhinav Prakash Srivastava
Date of ComplaintMay 4, 2022
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

I have booked my Ticket from London to Delhi throught travelgenio. At the time of booking it was clearly written that the ticket was partially refundable. Now i have to cancel my ticket due to some emergency but i am not able to contact them. I have mailed them so many time but i am […]

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Unable to Cancel or Modify My Ticket.

Posted on by Consumer Court
Name of Complainant TUSHAR CHAWLA
Date of ComplaintApril 30, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I had booked an Airticket through TravelGenio.I also took Refund Insurance. But due to emergency, I have to cancel or modify my travel dates. Neither they are cancelling my ticket nor they are helping me to modify my travel dates. Extra Money which I Paid for refund insurance also vent in vain. There is no […]

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Travelgenio doesn’t respond or issue refund

Posted on by Consumer Court
Name of Complainant Greta Flowers
Date of ComplaintApril 2, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked tickets to Thailand for myself and my sweetheart. We purchased the refund insurance and needed to use it due to sudden health issues. We submitted all the necessary documents including a doctor’s note and were then informed by the website that we would hear from customer service in 2 business days and have […]

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Ticket issue

Posted on by Consumer Court
Name of Complainant Adam Kindler-Matavovszky
Date of ComplaintFebruary 7, 2022
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

The issue that I have experienced was: I booked a ticket for me and my wife on December 10th to travel to to Delhi through Helsinki and that day I got a confirmation letter stating my flight details and that my booking was confirmed. On December the 13th Travelgenio sent out a letter stated that […]

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Flight cancelled by travelgenio without notice and not answering calls

Posted on by Consumer Court
Name of Complainant Ashish Rana
Date of ComplaintJanuary 8, 2022
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

I have booked a ticket on 3 Oct 2021 for 26 dec 2021 and since they have not provided the ticket I have asked bank to hold the payment but since then payment has reached the merchant. And after a week I have got the ticket also. On boarding day of flight we came to […]

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Flight canceled by travelgenio without notice and not answering calls

Posted on by Consumer Court
Name of Complainant Momar Diop
Date of ComplaintDecember 26, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I would like to file a complaint against travelgenio. On July 6th 2021 i bought 5 tickets for me and my family in 2 sets: me and my 2 children and another one for my wife and the baby. Thre reason why is because we may had to change the flight for the baby and […]

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Refund not done by Travelgenio

Posted on by Consumer Court
Name of Complainant Apurvanand Sahay
Date of ComplaintNovember 21, 2021
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

I booked the air ticket from Delhi to Rome via Travelgenio website with booking no-19313700. Unfortunately, I have to cancel my ticket due to medical reasons. I have uploaded the medical notes with prescription. All the information is provided in the medical notes but the Travelgenio refund team asked for a particular format only. It […]

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Travelgenio

Posted on by Consumer Court
Name of Complainant Abantika
Date of ComplaintAugust 8, 2021
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link

Booked a flight through their website. The flight was on 1st of March. The airline Vistara cancelled the flight and on contacting them authorized a full refund. I spoke to my travelgenio after that to claim my refund and they said they will need an authorization from Vistara. It’s been 5 months now and Vistara […]

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Problem with flight booking and then with refund

Posted on by Consumer Court
Name of Complainant Akash dagar
Date of ComplaintJune 6, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I made a flight booking from new delhi to kyiv with travelgenio and got a confirmation that my booking was confirmed. After this I received a mail saying that there was error with the transaction so i  need to send the last 4 digits of card and the passport copy of the card holder so […]

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