Travelgenio will not refund me for a cancelled flight

Name of Complainant Marius Andrei
Date of ComplaintMay 29, 2020
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Marius Andrei:

Hi My flight on the 5th of June from Bucharest to Tenerife is cancelled. I cannot get in touch with Travelgenio, whom I booked the flight with. Neither by phone, nor by email. I am attaching a screenshot which shows that the flight is cancelled on the carrier’s side (AirEuropa) but Travelgenio still shows it was confirmed.

Image Uploaded by Marius Andrei:

Travelgenio will not refund me for a cancelled flight

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