NUEgo

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Not pick up on time

Posted on by Consumer Court
Name of Complainant Prerna
Date of ComplaintJune 6, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I had book the ticket on 30.12.2023 PNR 1615248 from Karnal by pass (Delhi) to Zirakpur (Chandigarh). My pickup time was 18:25 but I had received a sms from neugo for the New pickup time 18:55 and passenger reached the location at 18:40, 15 minutes prior to the New pickup time. But we haven’t received […]

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Didn’t pick up from the location

Posted on by Consumer Court
Name of Complainant Arshiya
Date of ComplaintJune 4, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I had booked a bus from zirakpur to Delhi, Got a call that the reporting time was 11:50 Am. I reached there at 11:35 am and after waiting at sharp 11:50 i contacted the same number to enquire when will they reach. But he asked that they left from there. I asked them to reschedule […]

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Bus didn’t drop at required destination

Posted on by Consumer Court
Name of Complainant Shikha Kumari
Date of ComplaintMay 27, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

Hi, I had booked a ticket from Delhi to Rishikesh from Paytm on 15.05.2023. The bus was scheduled for the next day which was 16.05.2023. I had booked 4 tickets for my family including me. I must tell you one of them was my grandma who is 70 years old. It was booked in Nuego. […]

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Refund not received

Posted on by Consumer Court
Name of Complainant Nikhil
Date of ComplaintMay 14, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I had booked a bus from Delhi to Chandigarh on 09/04/2023(Travel operator is NUEGO) but missed the bus due to incorrect conductor number received on message, bus not arrived at my selected pickup point which is NUEGO lounge and somehow I managed to get the conductor mobile number from customer care but his behaviour is […]

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Complaint for service

Posted on by Consumer Court
Name of Complainant Tushar rajpal
Date of ComplaintApril 16, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I have booked ticket from delhi to jaipur on 15-4-23 Pnr -1432448 Operator name-NUEGO(partnered by vivek travels ) Time -12.20pm Pick up -DHAULA KUAN This is a electric bus for which i have to say is worst to travel because my whole journey was without cooling of air condition all the other passengers to were […]

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NUEGO BUS unfair trade practices

Posted on by Consumer Court
Name of Complainant Prarthana Duggal
Date of ComplaintApril 13, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked with NUEgo bus for my friend’s travel from chd to Delhi from Paytm. The time shown for total travel was 3.5 hours. My friend had to urgently reach Delhi before 12 pm. . The bus stopped In Middle of travel for charging and it took 30-40 minutes for the same. The speed of […]

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