| Name of Complainant | |
| Date of Complaint | May 14, 2023 |
| Name(s) of companies complained against | NUEgo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had booked a bus from Delhi to Chandigarh on 09/04/2023(Travel operator is NUEGO) but missed the bus due to incorrect conductor number received on message, bus not arrived at my selected pickup point which is NUEGO lounge and somehow I managed to get the conductor mobile number from customer care but his behaviour is rude, it’s his responsibility to check all the passengers are arrived or not and call to every passenger 1 hour before but didn’t call me a single time.
After discussion with the customer care they have initiated the request for refund but still I didn’t received my refund amount.They are just continuously lying on mail.
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Dear Customer, we sincerely apologize for any inconvenience caused and want to assure you that we will look into this on priority. Kindly share your contact number and PNR number with us . Rest assured, we will investigate the issue thoroughly and offer you the best possible resolution.