| Name of Complainant | |
| Date of Complaint | June 4, 2023 |
| Name(s) of companies complained against | NUEgo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had booked a bus from zirakpur to Delhi, Got a call that the reporting time was 11:50 Am. I reached there at 11:35 am and after waiting at sharp 11:50 i contacted the same number to enquire when will they reach. But he asked that they left from there. I asked them to reschedule or give me refund but they said it was my mistake. There customer care was very rude and didn’t help in any way. This was a literal harassment as nobody cooperated and instead blamed me.
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Dear Customer, we sincerely apologize for any inconvenience caused and want to assure you that we will look into this on priority. Kindly share your contact number and PNR number with us. Rest assured, we will investigate the issue thoroughly and offer you the best possible resolution.