Excitel Broadband Pvt. Ltd

Security Deposit Refund

Posted on by Consumer Court
Name of Complainant Jagat Singh
Date of ComplaintApril 21, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have used excitel internet service for over 3 years, registered on username-rne.85avtar. I decided to terminate the connection because of performance issue, so i terminated my connection on 17th february 2024. The excitel team told me that you will get your security refund back after our 60 days policy. I waited patiently until that […]

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Excitel Broadband Pvt.Ltd not refunding security deposit

Posted on by Consumer Court
Name of Complainant Ashish Srivastava
Date of ComplaintMarch 17, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had surrendered my Broadband Connection from Excitel in feb 27, 2023 and as per their policy the wifi device was also picked up by them in the next week. I was supposed to receive my security deposit refund of Rs 2000 within 60 days, however it has been over 12 months now and I […]

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Excitel Broadband not refunding the security deposit

Posted on by Consumer Court
Name of Complainant Ankit Singh
Date of ComplaintDecember 6, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had surrendered my Broadband Connection from Excitel in July 2023 and as per their policy the wifi device was also picked up by them in the next week. I was supposed to receive my security deposit refund of Rs 2000 within 60 days, however it has been over 4 months now and I have […]

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No refund of security deposit after disconnection.

Posted on by Consumer Court
Name of Complainant Hanish Dua
Date of ComplaintJuly 25, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

We have surrendered the Excitel Broadband Pvt. Ltd connection on 14 April 2023 and returned the device installed by Excitel on 16th April 2023, they said the amount will be refunded within 60 days. after repeated calls the answer is we will look into it as refunds are on hold. No refund of security deposit […]

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Refund of security deposit

Posted on by Consumer Court
Name of Complainant Abhishek Gupta
Date of ComplaintJune 24, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have successfully returned a working onu device on 5-12-2022 to Excitel and according to their refund policy it takes 60 days for the refund amount of Rs. 2,000/- against the security deposit to reflect in the bank account of the costumer but its been 180 days and still no refund moreover on their app […]

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Excitel Broadband not refunding Security amount

Posted on by Consumer Court
Name of Complainant Kuldeep
Date of ComplaintApril 29, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

On 05.04.23 i requested tmto disconnect my connection with device collection request. 20 days have passed neither they are collecting device nor refunding my security amount. I am consistently following up with them via telephonically, chat boat , mail etc but resolution received yet. They are cheating with customers. Such organisation should not be continue […]

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Excitel is not refunding my security refundable amount

Posted on by Consumer Court
Name of Complainant Abhishek Pandey
Date of ComplaintApril 17, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I’ve return the router after the termination of my connection and they asked me to wait for 90 days in order to get the refund. Its more than 90 days and i haven’t got the refund yet. I keep calling on their service customer number and they keep manipulating each time. Also when i ask […]

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Refund of security fee

Posted on by Consumer Court
Name of Complainant Yash choudhary
Date of ComplaintMarch 16, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Excitel company is fraud and conducting scams by forfeiting security deposit (₹2000). The termination request was placed 4 months ago, router was taken back on 18/11/2022 and even after 26 calls and follow ups, no result. This means that they are doing fraud with consumers and should be penalized. Request the concerned authorities to take […]

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DEPOSIT NOT REFUNDED BY EXCITEL BROADBAND PVT LTD

Posted on by Consumer Court
Name of Complainant RAVI SANKAR KOMMU
Date of ComplaintNovember 21, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Dear Mr. Raina… Greetings !!! I am Ravi Sankar Kommu availed Excitel broad band fecility at my house for about 15 months and my subsciption ended on 13th Nov’22. I handed over all the items like Fibre ONU device, modem,Power adopter, Empty carton box etc..to your agents in vijayanagar M/S. ARPITA CABLE NETWORK. I have […]

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Excitel Device Security Refund

Posted on by Consumer Court
Name of Complainant Nimish Rai
Date of ComplaintSeptember 23, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I submitted the ONU device and router back to excitel on 21 August 2022 and received confirmation over message that the refund will be initiated in 30 days. However, on completion of 30 days, they are now saying that the policies have been changed and I will get my refund in 90 days. Since I […]

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