| Name of Complainant | |
| Date of Complaint | November 21, 2022 |
| Name(s) of companies complained against | Excitel Broadband Pvt. Ltd |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Mr. Raina…
Greetings !!!
I am Ravi Sankar Kommu availed Excitel broad band fecility at my house for about 15 months and my subsciption ended on 13th Nov’22.
I handed over all the items like Fibre ONU device, modem,Power adopter, Empty carton box etc..to your agents in vijayanagar M/S. ARPITA CABLE NETWORK.
I have paid deposit of Rs.2590/- 0n 02 nd august’2021 as per the attached payment confirmation below.
M/S. EXCITEL insisted payment in advance before providing the services which i obliged.
Whereas I received the following SMS from EXCITEL that my refund will be initiated in 90 days which is not acceptable.
SMS FROM EXCITEL on 16/nov/22:-
“Dear Ravi Kommu This is to acknowledge that your Fiber ONU device with account 8000024245 and serial number PPCT92486DF4 has been accepted by Excitel Regional Partner: Arpitha Cable Network, your refund will be initiated within the next 90 days.
-EXCITEL”
I have to surrunder the connection since my daughter who is using the internet has moved out of country for higher studies hence no user at present.
I was told at the time of paying deposit that refund will be given within one day. But the above SMS is total unethical and disappointing.
Image Uploaded by RAVI SANKAR KOMMU: