Eatclub

Food not delivered but app updated as delivered

Posted on by Consumer Court
Name of Complainant ASHWIN HALLALLI
Date of ComplaintApril 3, 2024
Name(s) of companies complained against
Category of complaint Consumables
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Order was placed at 12:40 pm 03.04.2024 the order was never delivered by the delivery partner, but updated as delivered. the delivery person not at all responding to the calls. Delivery Partner Contact: 9721768628. Food not delivered but app updated as delivered was last modified: April 3rd, 2024 by Consumer Court

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REFUND NOT DONE

Posted on by Consumer Court
Name of Complainant ROSHNI SHIRODKAR
Date of ComplaintMarch 27, 2024
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
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I HAVE ORDER ON 22ND MAR 2024 AMOUNT DEBITED ORDER CANCELLED BY EATCLUB TILL DATE AMOUNT NOT CREDITED ITS THIRD TIME SAME INCIDENT WITH ME.. IN FUTURE I WILL NOT ORDER ANY THING REFUND NOT DONE was last modified: March 27th, 2024 by Consumer Court

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Refund not provided after order was not placed on Eatclub

Posted on by Consumer Court
Name of Complainant Aakanksha Sahu
Date of ComplaintMarch 5, 2024
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I had placed order on eatclub and payment was successfull but order was not placed on app. I tried again and same issue. My money got debited twice but still order not placed. It has been 2 days and no refund is made. Also, i wrote to them still no response. Refund not provided after […]

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Eatclub delivered 2 spoilt pizzas

Posted on by Consumer Court
Name of Complainant SURABHI P
Date of ComplaintNovember 18, 2023
Name(s) of companies complained against
Category of complaint Internet Services
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At 17th November 2023 around 6:30pm I ordered 2 veg pizzas as they arrived the pizzas had a very foul smell the taste was so bad the products used were expired. I even puked after eating the first slice. I even tried their help and support team in the app they credited 200 points like […]

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Delivered spoilt low quality pizzas

Posted on by Consumer Court
Name of Complainant SURABHI P
Date of ComplaintNovember 18, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

On 17th November 2023 around 6:30 I ordered 2 pizzas in which both of them were spoilt so bad, a foul smell from the pizzas and even I started vomiting after having the first slice. Order: #DNKXKV I even tried reaching the support and help team in the app but they credited 200 points to […]

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Eatclub not refunding money

Posted on by Consumer Court
Name of Complainant Mohammad Arshad
Date of ComplaintOctober 24, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I placed an order from Eatclub app on 12 Oct 2023 amount ₹349 through gpay Money got deducted from my account but the order wasn’t placed. App contact us service doesn’t work they dont have call support and thry never response on email even after being such a reputated company this has brought your reputation […]

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Regarding the refund

Posted on by Consumer Court
Name of Complainant Revanta Ratna Pradhan
Date of ComplaintOctober 18, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

On October 9 2023 I placed an order of Rs 435 and cancelled within the time limit however it’s been nine days and I am yet to receive my refund Regarding the refund was last modified: October 18th, 2023 by Consumer Court

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Eatclub took payment and didn’t delivered my order

Posted on by Consumer Court
Name of Complainant Syed Ansab
Date of ComplaintOctober 13, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered on 11:38pm and now I’m typing this at 1:50.My order was not delivered. Customer service gave me false hopes it will delivered in the next 10 mins and guaranteed me from the past 2 hours. I told them to cancel and initiate the refund, that also my order is showing and no refund […]

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Eatclub not paying back refund

Posted on by Consumer Court
Name of Complainant Mohammad Shahid Khan
Date of ComplaintOctober 12, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

On 1st October, I placed an order with Eatclub. Which was canceled by them due to their reasons. So I received a text SMS stating I will recieve the refund in a few minutes (refer attached image). But it is 12th October today and I haven’t received my refund yet. Eatclub not paying back refund […]

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EatClub not responding or delivering my order

Posted on by Consumer Court
Name of Complainant Varad
Date of ComplaintOctober 10, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

Eat club placed my order but for more than 1 hour no update on it. No customer support service. No one picking up calls, i tried calling 50 times. No one replying to Emails. The online chat bot keeps saying 7 mins, 7 mins for the last 70 Mins. I am frustrated, hungry and sad […]

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