Eatclub

Food Delivery on WatClub

Posted on by Consumer Court
Name of Complainant Deepak Nambiar
Date of ComplaintMay 17, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I placed an order on the EatClub app (Order No: 5MUCGYF) under a promotional offer where, instead of the usual discount, I was supposed to receive a free umbrella. EatClub runs this promotion regularly. However, when the order was delivered, the umbrella was missing. Upon asking the delivery executive, he rudely informed me that the […]

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Order cancelled as delivery time has breached/refund not initiated

Posted on by Consumer Court
Name of Complainant Anish Mishra
Date of ComplaintMay 10, 2025
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

I had ordered at 1:17 pm and it had to be delivered by 1:37pm but order not even dispatched til 1:47 pm as I had to take bus at 1.45 pm so I requested the customer care executive to cancel the order and she asked me for in Wallet credit refund or in main source […]

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Eatclub Discount Fraud

Posted on by Consumer Court
Name of Complainant Arhan Hussain
Date of ComplaintApril 16, 2025
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link

Eatclub gives Rs. 200 flat discount on first order. However they just add this 200 in the subtotal value. My order value was Rs. 198 but in bill details it shows that the total value is Rs. 398 so they don’t give us any discount and this is fraud marketing. Also it claims that users […]

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Refund not initiated

Posted on by Consumer Court
Name of Complainant Rahul Singh
Date of ComplaintSeptember 28, 2024
Name(s) of companies complained against
Category of complaint Investments
Permanent link of complaint Right click to copy link

I ordered 2 items from eatclub however the order was not placed and amt was debited twice for each order, as FAQ section from eatclub app it mentiones refund will be completed within 24 to 48 hours as I shared an email I do not get any confirmation from them Refund not initiated was last […]

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EATCLUB REFUND

Posted on by Consumer Court
Name of Complainant MANAS CHAMPANERKAR
Date of ComplaintAugust 21, 2024
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I HAD ORDERED BIRYANI FROM THE EATCLUB APP ON THE 3rd OF AUGUST 2024 AND CANCELLED IT WITHIN THE TIME SLOT FOR CANCELLING ORDERS. IT HAS BEEN MORE THAN 15 DAYS SINCE AND I HAVEN’T RECEIVED MY REFUND. IT JUST SHOWS THE REFUND STATUS AS PROCESSED, MOREOVER WE CANNOT CONTACT THE COMPANY THROUGH ANY PEOPLE […]

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Refund from eatclub

Posted on by Consumer Court
Name of Complainant Shital
Date of ComplaintJuly 23, 2024
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I ordered mojjo pizza from eatclub of 386 rs , I did online payment, but order was not placed but my money deducted, i didn’t received order, even didn’t got the refund , there is no option of complaint ,no customer care number on app , worst app seen ever Refund from eatclub was last […]

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refund not provided by EATCLUB

Posted on by Consumer Court
Name of Complainant Bikram Pani
Date of ComplaintJuly 15, 2024
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

i had placed a order of 2 10inch pizzas from eatclub on 13th july 2024 at 6:02 pm in evening and the wrong order arrived at 7:30 which is already a delay, plus the order was wrong. i tried to contact countless time with customer service and after finally connecting with me and having a […]

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Stale food delivered by Eat club

Posted on by Consumer Court
Name of Complainant Prakash Chand
Date of ComplaintJuly 1, 2024
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

On June 24, 2024, I ordered Zaza Mughal biryani and gatak ja dry fruit lassi from Eat Club Greater Noida. The drink was smelling very bad, and the chicken was rotten. I tried to call customer care, but nobody answered, so I decided to visit their store, and for that, I ordered again, and once […]

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Payment done but order not placed

Posted on by Consumer Court
Name of Complainant Abhay pratap
Date of ComplaintMay 18, 2024
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I was ordering food from eatclub and paid an amount of 275 twice with UPI- GPAY (total 550) but order didn’t got placed both times. And no refund has been processed till now. Both the payments were completed and there was some issue with their app that day Payment done but order not placed was […]

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Food not delivered but app updated as delivered

Posted on by Consumer Court
Name of Complainant ASHWIN HALLALLI
Date of ComplaintApril 3, 2024
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

Order was placed at 12:40 pm 03.04.2024 the order was never delivered by the delivery partner, but updated as delivered. the delivery person not at all responding to the calls. Delivery Partner Contact: 9721768628. Food not delivered but app updated as delivered was last modified: April 3rd, 2024 by Consumer Court

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