| Name of Complainant | |
| Date of Complaint | February 11, 2018 |
| Name(s) of companies complained against | PayTM, PayTM Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Team,
An anuthorized transaction of INR 18700 happenned from my paytm wallet. The otp was hacked, and immidiately i tried to stop it by contacting paytm care but they didnt respond, the otp was generated on 4 Jan at 16:53 and the transaction happenned at 17:38 (after 45 mins). I was suspicious about it and tried to call them several times in between. It could be stopped if they would have responded with in those 45 mins. Later on when somehow i got connected to them after 2 hrs of trying and reported the issue they asked me to file FIR and provide copy of it, I did that too and now they say they cant do anything as the amount has been consumed.
I trusted paytm by puttibg my hard earned money in wallet and expected that they will take care and serve but received disappointment and nothing else.
I wrote to Mr Vijay Shekhar head of paytm many times but he did not reply so far.
I would appreciate if you could do something and make others aware about such incidents.
Image Uploaded by Sanchit Jain:
