| Name of Complainant | |
| Date of Complaint | April 27, 2026 |
| Name(s) of companies complained against | Timbl |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I am filing a consumer complaint regarding the non-refund of my security deposit, which has been pending for over 4 months following the closure of my connection with TIMBL. Despite multiple follow-ups, I have not received any clear response or a specific date for the refund.
I closed my connection with TIMBL on DEC 2025 , and the refund was expected soon after. However, even after several attempts to get a resolution, I have only been informed that the matter is “delayed at the finance team” and that I will be updated when available. This vague response and lack of a concrete timeline have caused significant inconvenience.
Details of the issue:
Account Name/Customer ID: 2050848
Refund Amount: 750
Date of Connection Closure: 29 DEC 2025
Recent Follow-Ups: 10 APR 2026
Communication from TIMBL: The only response has been that it is “delayed at the finance team” without any definitive date or timeline provided.
Despite waiting for over 4 months, I have not been given a proper explanation or timeframe for when the refund will be processed. This has caused considerable frustration, and I believe I am entitled to a clear update on the status of my security deposit refund.
I kindly request that TIMBL provide a concrete update with a firm date for when my security deposit will be refunded. If this issue is not resolved promptly, I will be forced to escalate the matter through further legal or regulatory channels.
I request the consumer portal to intervene in this matter to ensure a swift resolution.
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