| Name of Complainant | |
| Date of Complaint | November 2, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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dear Vodafone care,
I feel continuously ripped by your organization and its continuous IT app functionalities.
My complaints
- 01 Nov ’19 INB/701450502/VODAFONE (BILLDESK)/NA – 399.00
31 Oct ’19 INB/701066370/VODAFONE (BILLDESK)/NA – 399.00
- Please notice these two purchases done via mobile App. These are debits from my savings bank account. The 31st October payment was done for my other number 97******77. I was promised a 100% cashback on the app. i waited for more than 24 hours and when i did not get the voucher, as promised. I then made another purchase for my number 8094187660 whose active plan had expired on 30th October. Now for the 18hrs +, i have waited but the phone number is not reflecting the charge. i haven’t got the SMS confirmation, nor is it showing on my app or is the number services active. What is happening?
- Are you asking to port my number to some other provider? wher are my vouchers of 100% cashback?
- I wrote an email on 4th October asking why your your SMS platform asked to recharge and when i did it in advance of my plan’s last date 9th October, your organization started to charge me from the moment i purchased it. You folks instigate the purchase and do not have the courtesy to hold it till my current plans runs out. Instead you ran two active plans concurrently from 3rd Oct to 9th Oct, 2019. Then you send me another SMS telling my plan had has expired and I need to recharge.
- When i complained, your phone officers, just stated the company policy and closed the complaint ticket. in JIO on the other had, if i purchase in advance it is just to ensure i have a plans to continue as one plan expires and the continuity is seamless.
