| Name of Complainant | |
| Date of Complaint | December 6, 2018 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi there,
I had a mobile connection with vodafone network, phone no: 8291150031 which I have used for more than a year. On Noveber, 28th, 2018 I requested for port out (from Vodafone to Jio due to the following reasons: 1) Data of just 1GB on a monthly rental of 399, 2) network issue. However the same day when I submitted my request with Jio I got a call from the Vodafone retention team with an offer i.e. rental of 249 monthly with a data pack of 30 GB along with a free vodafone app service for a year (Vodafone play).
I accepted the offer and was retained as a customer by Vodafone, the executive who I spoke with confirmed that the plan will be activated within 24 to 48 hours which did activate, although I got an SMS from Jio on December 5th,2018 informing that the port will take place on the same day due to which I made a call to Vodafone customer care the same moment. The executive that I spoke with convinced me that I will not be ported out as I was retained by them and that I can ignore the SMS received from JIO.
With this assurance I moved on with my daily chores however for my shock at 12.00 am on December 6th, 2018 my Vodafone service got deactivated & I had no other phone connectivity to contact Vodafone.
At around 6 am on December 6th, 2018 when I reached home from my office I contacted Vodafone from my wife’s phone (8291001425) I got connected to an executive and explained the whole situation. The executive agreed that it was Vodafone’s fault, it was their mistake however repeatedly kept stating that there was nothing much they can do now as my phone connection was ported out. I requested for a supervisor and a manager time and again on the call but the executive kept denying to have my call transferred and stated that they did not have a supervisor available which was literally shocking (how can a big company like Vodafone not have a supervisor available on shift).
Further to this, the executive repeatedly kept mentioning the same thing on the call that he will have to forcefully disconnect the call to which I refused to be disconnected and requested to have my service restored as all this happened due to Vodafone’s negligence however the executive disconnected my call.
This whole experience has been shattering and very disappointing with Vodafone. It was extremely pathetic.
I demand an explanation to the mishap that happened by Vodafone & I want my services to be restored with the same plan (offer) that I was put on by them. Plus I would also demand Vodafone to provide a monetary compensation as I have lost a lot of phone calls since the deactivation due to which my regular clientele has got affected which resulted in losses.
Regards,
Pravin Lokare
8291150031/8291001425
Image Uploaded by Pravin Lokare: