| Name of Complainant | |
| Date of Complaint | May 4, 2026 |
| Name(s) of companies complained against | Livpure |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to formally express my extreme dissatisfaction with the service I have received regarding my recent rental subscription. Due to a series of service failures, I am officially demanding a full refund and the immediate cancellation of my account.
Timeline of Events:
April 8, 2026: Booked Livpure monthly rental.
April 9, 2026: Machine delivered.
April 10, 2026: Machine installed, found to be faulty immediately. Complaint raised the same evening.
April 11–14, 2026: Followed up 4–5 times daily with no resolution.
April 15, 2026: Technician inspected the unit and confirmed it is not in working condition. I requested cancellation on the same day.
Current Status: Despite following up for over a week since the cancellation request, no one from your cancellation department has contacted me. This experience has caused me significant mental stress and inconvenience.
My Requirements:
Full Refund: I require a full refund of all deposits and advance rentals paid, including interest for the period the money has been held without a working service.
Machine Pickup: I will not release the machine for pickup until the refund has been processed and credited to my account.
Account Closure: Immediate confirmation that my subscription is terminated and no further charges will be applied.
I have lost all confidence in Livpure’s service. Please consider this my final notice before I escalate this matter to the Consumer Court (National Consumer Helpline) and share this experience on social media platforms.
Regards,
Sadeesh Babu
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