I didn’t receive the item I ordered, but status is in delivered. When I raised a query they closed the complaint without proper justification

Name of Complainant Mounika Ravilla
Date of ComplaintMay 16, 2018
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Mounika Ravilla:

  1. I ordered a item from paytm, order Id: 5103894210. It was supposed to deliver on 8th may, I haven’t received any call regarding the delivery that day. Suddenly, it was showing delivered and I have not received any delivery.

    I raised a query asking for answer Query no:64986791, they are giving very late replies, they said it was delivered. I got to know they delivered it to the wrong address.

    I have given my address as Chinmayi Pg for ladies, but they delivered it to Srinivas chinmayi pg. Now they closed the case without giving proper justification. I lost my money, how can they do like this.

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