| Name of Complainant | |
| Date of Complaint | September 16, 2017 |
| Name(s) of companies complained against | cleartrip, PayTM, PayTM Complaints |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a hotel room from paytm, payment gateway being cleartrip, on monday. I received the booking confirmation from paytm. When I contacted the concerned hotel next morning to find that there was no booking done. Since then it has been 5 days that I have been contacting paytm, cleartrip and the hotel to get the confirmation or refund.
It is highly preposterous for a customer to keep hanging between the service personnels. Had I wanted to travel at a short notice, they would have made a fool of me with this game of theirs. I would suggest customers to prefer MMT or direct hotel booking sites and not allow service portals to come between for better experience.
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