Amount deducted No booking confirmation from Agoda.com

Name of Complainant Avinash Kumar
Date of ComplaintApril 11, 2021
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Avinash Kumar:

Hello,

I Have Been Using Agoda.Com For Hotel Booking Since Long. And I Used To Trust This Platform As I Never Faced Any Issue Earlier. But Recently My Views Towards This Company Have Changed Completely And Sorry To Say But I Would Never Use This Platform For Hotel Booking Ever. And Would Also Ensure To Use Social Media Platforms To Let Others Know About The Fraudulent Activities Ongoing On This Platform.

I Was Planning A Family Trip For Which I Had To Make 2 Hotel Bookings. So On 22 Mar 2021, I Opened Agoda.Com And Searched For Hotel “Honeymoon Inn, Manali, India”. (Note: I Didn’t Login Into My User Account At Agoda.Com.) I Found The Price Offered By Agoda Quite Good, So I Decided To Go Ahead With The Booking. I Selected The Room Of My Choice, Filled Up All Other Details Like Name, Email Id, Mobile Number Etc. And Finally Selected “Book Now Pay Later” Option. Then I Was Asked To Enter My Credit Card Details, Which I Entered Expecting That I Will Get The Booking Confirmation Now And My Credit Card Will Be Charged On A Later Date. Surprisingly, Amount (Rs. 7792) Got Debited From My Credit Card (Citibank Credit Card) And I Got A Technical Error Message On Agoda.Com Webpage. I Thought Since The Amount Has Been Debited And I Have Filled Up My Email Id And Mobile Number While Making This Booking So Soon I Will Get The Booking Confirmation. Since I Had Trust Over Agoda.Com As I Have Used It In The Past, So I Was Sure That I Would Get The Booking Confirmation Or Refund Of My Amount In Case Of Any Issue.

I Had To Make A Booking In Another Hotel Also, So Because Of My Trust Over Agoda, I Again Used Their Online Portal For Booking (I Wish I Would Have Stopped At That Point). So Again On 22 Mar 2021, I Searched For “Sterling, Kufri, India” And Followed The Same Steps To Reserve One Room. Again I Chose “Book Now, Pay Later”. This Time I Used ICICI Bank’s Credit Card For Booking. Shockingly, The Same Thing Happened Again. Rs. 4127 Got Deducted And The Same Technical Error Page Appeared On Agoda.Com. This Made Me Worried.

When I Didn’t Receive Any Booking Confirmation For Several Hours, I Reported The Issue To Agoda.Com And Both Banks (Citibank And ICICI Bank). In Case Of Successful Booking The Merchant Name Shown In The Credit Card Statement Is “AGODA” But This Time In Both Credit Cards’s Statement It Is Showing Merchant Name “PTM*PAYTM APP NOIDA IN”. Now Agoda Is Saying They Haven’t Received The Amount And The Merchant Name Should Have Been AGODA, So I Should Check With My Bank. ICICI Bank Has Confirmed That Money Went To “PAYTM” So Check With Paytm. I’m Trying To Follow Up With Paytm On This Issue.

I Got Frustrated With All These Follow Ups So I Just Did A Search On Google To See If There Are Other Similar Instances Reported. I Was Surprised/Shocked To See So Many Similar Cases Have Been Reported And Still There Has Been No Steps Taken By Agoda.Com To Stop This Fraud Happening Through Their Online Platform. If I Can Do A Google Search And Find Out Similar Cases Then I’m Sure Agoda Would Have Received Many Complaints On Similar Issues. Why It Hasn’t Rang A Bell, Why Agoda’s Customer Care Team’s Response Is Still The Same That “They Haven’t Received The Money Check With Your Bank”. Agoda Has To Understand That Its Their Platform That Has Been Used To Trigger These Transactions And Customers Have Followed The Usual Hotel Booking And Credit Card Payment Steps.

Most Of The Customers Who Used The “Book Now Pay Later” Option, Have Faced This Issue. First Of All Why Money Got Deducted When A Customer Picked Pay Later Option? That Itself Shows That There Is Some Fraud Going On Through Your Online Hotel Booking Portal. So Agoda Has To Take Responsibility Here And Address This Issue.

In Total I Have Made Transactions Of Rs. 11919 (7792+4127). I’m Trying To Get This Money Back Without Much Help From Agoda. I’m Going To Report This Issue On Social Media And Consumer Court. So That Other Innocent Customers Don’t Get Duped Because Of Agoda’s Online Platform (Which Is Supporting Fraudulent Activities).

Have A Look At Other Similar Complaints:
Https://Voxya.Com/View-Complaint/Fraud-App/105490/
Https://Voxya.Com/View-Complaint/Payment-Deducted-But-Booking-Not-Made/107840/
Https://Voxya.Com/View-Complaint/Booking-Confirmation-Not-Received-But-Amount-Got-Deducted/25409
Https://Voxya.Com/View-Complaint/Payment-Deducted-But-No-Booking-Confirmation/117426
Https://Voxya.Com/View-Complaint/Money-Deducted-From-My-Bank-Account-Twice-But-No-Confirmation-From-Agoda-On-Reservation-/117142
Https://Voxya.Com/View-Complaint/Booking-Not-Confirmed-Amount-Debited/110234

These Are Few Complaints That I Could Dig On Single Google Search And I Could Sense There Is Something Fishy Here. I Hope Agoda Take  Note Of This And Help Me In Getting My Money Refunded.

Booking 1:
Payment Through Credit Card: Xxxx Xxxx Xxxx 6325
Amount: Rs. 7792 (INR)
Bank: Citibank
Hotel Name: Honeymoon Inn, Manali, India

Booking 2:
Payment Through Credit Card: Xxxx Xxxx Xxxx 5002
Amount: Rs. 4127 (INR)
Bank: ICICI Bank
Hotel Name: Sterling, Kufri, India

– Avinash Kumar

Image Uploaded by Avinash Kumar:

Amount deducted No booking confirmation from Agoda.com

10 thoughts on “Amount deducted No booking confirmation from Agoda.com

  1. Hi. A similar thing has happened to me. Money has been deducted but I have not received any booking confirmation. Can you please tell me how did you contact customer care? I can’t find the customer care email id on their website.

  2. Has this issue got resolved? The same thing happened to me a few hours back and I have been trying to reach them but none of the contact numbers are working.

  3. Hi. A similar thing has happened to me. Money has been deducted, I Received Booking Confirmation. but in hotel receptionist says your room not confirmed.
    Can you please tell me how did you contact customer care? I can’t find the customer care email id on their website.

    Don’t Trust Agoda

  4. I have tried booking a hotel room in London UK through Agoda.com my amount got deducted from my account but I have not received any booking details or confirmation I have tried approaching the customer care but there’s no option of contact.
    Agoda.com website is a fraud website who is duping people.

    1. Hi..any update? You got the money back? Same thing happened to me today.. Money deducted from bank account, but booking not confirmed. Not able to contact agoda customer care via chat or call as they are asking to enter the booking id first.

  5. Hi. Could you please let us know the latest update? Same thing happened to me also. Money deducted from bank account, but booking not confirmed. Not able to contact agoda customer care via chat or call as they are asking to enter the booking id first.

  6. Even I faced same issue… I tried booking a hotel in coimbatore on March 4 to march 5 2022.1970 inr got deducted but I have not received any booking and once I follow up with customer care they are saying we don’t have ur Id, name in our database… I had given my all details properly and they took my money and now they are playing with me saying we don’t have ur details… So I sent them all clear details like app screenshot, my transactiins details, etc… It’s fraud company .. Stay away. ..

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