| Name of Complainant | |
| Date of Complaint | August 16, 2026 |
| Name(s) of companies complained against | Amazon.in |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a massage gun on July 5, 2026 (Order number 404-9364009-5581905), which I waited for until July 14, and then it got canceled because of delivery boy. I spoke to customer care executive many times about this, and all they have are just repeated words ‘we apologize’ and ‘we assure you there won’t be any inconvenience next time, we will take action’ — but no action happens. I became stressed and had to deal with a refund because the delivery of the product I was eagerly awaiting did not arrive. My refund came back on July 15, 2026, then I placed the order again on July 15, 2026, (Order number 404-5672113-7213962) with an expected delivery date of July 23, 2026, which also got delayed to July 28, 2026. I spoke to the customer care executive about this too, and they said this will also be a return to seller, I will get the refund and was told to order again. Am I here just to keep ordering, waiting, getting canceled, and then ordering again? I am totally unsatisfied with Amazon’s service.
Since you built this company through hard work, I wanted to make you aware of the service situation in India. You can’t imagine the mental pressure I experienced. Instead of feeling ‘we deliver happiness,’ it felt more like ‘we deliver stress.’
I have also attached 2 pictures to show you the order history.
Thanks & Regards,
Pankaj Kumar Agarwal
