Zomato delivered wrong order and denied to replace the item or refund

Name of Complainant Lokesh
Date of ComplaintJanuary 20, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Lokesh:

I have ordered in zomato and the order number is 1637125114, the zomato delivered the wrong item and i showed to the delivery executive but he denied to replace and asked me to check with zomato. The zomato support just said sorry for the inconvenience caused to me and they denied to refund or replace.

I am here by attaching the ordered images  and the chat images.

I want justice to  the way they reacted and they way they denied to replace the item.

Image Uploaded by Lokesh:

Zomato delivered wrong order and denied to replace the item or refund

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