| Name of Complainant | |
| Date of Complaint | January 22, 2024 |
| Name(s) of companies complained against | Zepto |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My order was placed with payment through Gpay UPI, which got timed out. Subsequently, the order payment of Rs.846/- was debited from my bank a/c but the order was mentioned as cancelled in zepto app. Since then, we have tried several ways to get the refund from zepto – raised a dispute with the bank, chatted with customer care on zepto app, but each time they are refusing to acknowledge credit of my money into the zepto A/c or debit of the payment in my bank A/C. Even after 1 month, Zepto customer care is trying every possible way to avoid refund.
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