Wrong Food Item Delivered by Zomato

Name of Complainant Vivek Mewada
Date of ComplaintAugust 25, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Vivek Mewada:

Yesterday, I ordered at McDonald’s Adalaj outlet, Ahmedabad via the Zomato App.
Order Details:
3 x McAloo Tikki Burger
1 x Mc Pizza Puff
1 x Coke Zero

In the Instructions Section I wrote the Details that I need only 1 McAloo Tikki Burger without onion, garlic and tomatoes. Other items are regular.
But I received All items with Onions and I am not eating the onions. So, 1 McAloo Tikki Burger goes to waste and also my money.
So, I need my refund for McAloo Tikki with Base Amount + Gst + packing Charge.
I also attached the proof of Instruction and Item Delivered. In that you can easily see that I mention without onion and Item having onions.
I also file this problem to zomato app and zomato email but they are not giving proper answer and compensate me.
ORDER ID: 5124187915

Image Uploaded by Vivek Mewada:

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