| Name of Complainant | |
| Date of Complaint | October 16, 2023 |
| Name(s) of companies complained against | Reliance Digital |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I purchased a Moto Edge 40 on September 13th from Reliance Digital , VR Mall – Chennai and was provided a physical damage plan to cover any physical issues that were communicated during the sales process and were billed through finance. After 4 days (September 28th), it told the manager and sales executive about the battery, which is 5000mah but not even supporting until dusk, when it switches off. After that, whenever I called the Manager, he was not returning my calls or responding to my messages, and the salesperson would say things like “I completely forgot” and “He has not (Manager) spoken with you.”
Finally, on October 5th, about 7:30 p.m., I was involved in an accident in which we (myself and Spouse) landed on the “hum- Speedway.”
Both are injured with deep scratches on the left hand and leg knees and my shoulder joint bone got dislocated. after collecting our belongings noticed that my mobile back side camera lens glass got broken, Hence i have called the sales person and explained scenarios to support and get replaced the backside damaged glass then only i realizes that the team was trapped me to achieve their day targets and not bothered the customer issues.
The worst part is that I sent an email with all of the aforementioned information and have been waiting for their assistance, which was requested by the CEO Desk. Corresponded until the 12th of October and requested to wait one more day, which meant the 13th of October, but no solution was provided and the store team was called and asked to go to the service and share the quotes like and I informed them that we are both undergoing treatment and thus are unable to visit the service center. We have not received any updates since then, and this has been communicated to the CEO desk as well.
Since there have been no developments, I am filing a consumer complaint and demanding your assistance in returning their gadget and reimpressing my money with a reimbursement of Rs.50,000 for the mental anguish endured.
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